DirectAxis: Never Again

I've had the most miserable experience with Direct Axis and would never recommend this company to anyone. I've paid up my account and they have debited my account even after settling in FULL, sent them proof of payment and called the call center to notify them. The account was paid up on the 23rd of April and when I called I was told that it will take 3 to 5 working days to be closed. When I called on the 26th to follow up I spoke to a different consultant who told me that it will only be closed on the 2nd May. Then decided to call again on the 2nd May then dealt with a different consultant, who told me that the account will only be closed after 10 working days. This is now a different information from what I was told initially. And when I queried the debit order that went off my account even after settling I was told that it will paid back after 10 working days, even after I have notified them via email and called that I have settled the account in FULL and made a clear immediate payment. I will never recommend DirectAxis to anyone based on their very poor service, exorbitant interest rates, lack of direct channel to the managers for complaints and additional insurance that they impose when you take out a loan with them. I would rather go to ABSA/Nedbank for a personal loan because their interest rates are very low compared to DirectAxis; they don't impose additional insurance policies when you take out a personal loan with them (which makes their repayments low and affordable); there are branches to visit should you need to make contact with the bank (physical location). The consultant at DirectAxis would rather tell you that the manager is not available/is in a meeting than to transfer you to one. And when you ask for the managers email address/direct line, they also say they don't know it.