CT
Carien T

1 reviews | Active since May 2018

29 May 2018, 11:09

DirectAxis Legal and Accounts Department a JOKE!

I have been phoning DirectAxis since 8am this morning to settle my account. After 2 hours of non stop transfering and been given the wrong information (Saying my account has been handed over to Grim yet Grim have no record of me) I am fed up. Please can someone from DirectAxis investigate who I need to contact and send me a settlement letter so I can finally pay and settle my account!

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Replies (3)
DirectAxis
DirectAxis's reply29 May 2018, 11:50
Official

Hello. Thank you for letting us know. We're looking into this urgently, and will keep you in the loop until everything has been cleared up. A consultant will be in touch with you soon. Team DirectAxis

CT
Carien T's update29 May 2018, 14:53
Reviewer Update
After this review I got a call immediately from Direct Axis and the Settlement letter was sent. I have made payment and my account should be clear. Please can you send me a letter stating that my account is now paid in full? I sent proof of payment and need to send the settlement letter to my Debt Review Company.
DirectAxis
DirectAxis's reply04 Jul 2018, 14:22
Official

Hello, we’re pleased that everything has been cleared up. If you’d like you can post your thoughts and rate our level of service on our Facebook page www.facebook/DirectAxisSA – or tweet us @directaxis. In future, consider connecting with us via Facebook or Twitter. Thank you! Team DirectAxis