AM
Abram M
1 reviews | Active since Mar 2016
03 Aug 2020, 11:07
DirectAxis IS THE WORST TO DEAL WITH.
I have been begging this company to provide me with the simplest thing ever. A closure letter, and they have failed dismally.
I have made numerous calls holding up to 25 minutes, when they finally pick up they immediately hang up.
This is definitely by far the worst service i have ever experienced. To date all I'm receiving are auto replies to my emails. No one has bothered to respond to an account closure letter request. I AM ABSOLUTELY DISGUSTED.
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DirectAxis's replyOfficial
03 Aug 2020, 15:39Hello Abram We have received your review. We’re sorry you were inconvenienced again, the last time you called in the consultant should have reminded you of our closure process which takes up to 10 business days. We’ll escalate your query onto our Customer Care support team and have them send your paid up letter as soon as your account is closed. Team DirectAxis
DirectAxis's reply03 Aug 2020, 15:39
Official
Hello Abram We have received your review. We’re sorry you were inconvenienced again, the last time you called in the consultant should have reminded you of our closure process which takes up to 10 business days. We’ll escalate your query onto our Customer Care support team and have them send your paid up letter as soon as your account is closed. Team DirectAxis