SZ
Simangele Z
1 reviews | Active since Mar 2012
28 Jun 2021, 11:57
DirectAxis is terrible at communicating
I have BEEN trying to get clarity on the "Actual Contract Balance" on my loan statement but nobody responds. This amount is way higher than the loan amount (loan + interest), I called in once...which was a painful experience as I was on hold for a long time & the lady said the amount would be updated but it hasn't.
Helpful (0)
Replies (3)0
Replies (3)
DirectAxis's replyOfficial
28 Jun 2021, 15:54Hello Simangele, Thank you for reaching out to us. Please accept our apologies for the inconvenience caused while trying to reach our customer care team. We've escalated your query to our Customer Care Team and a consultant will be in touch with you. Team DirectAxis
Best regards,
DirectAxis's reply28 Jun 2021, 15:54
Official
Hello Simangele, Thank you for reaching out to us. Please accept our apologies for the inconvenience caused while trying to reach our customer care team. We've escalated your query to our Customer Care Team and a consultant will be in touch with you. Team DirectAxis
Best regards,
SZ
Simangele Z's updateReviewer Update
30 Jun 2021, 12:27 I am still waiting for that consultant to be in touch with an explanation
SZ
Simangele Z's update30 Jun 2021, 12:27
Reviewer Update
I am still waiting for that consultant to be in touch with an explanation
DirectAxis's replyOfficial
30 Jun 2021, 12:56Hello Simangele, we will follow up with the team internally and provide feedback shortly. Team DirectAxis
Best regards,
DirectAxis's reply30 Jun 2021, 12:56
Official
Hello Simangele, we will follow up with the team internally and provide feedback shortly. Team DirectAxis
Best regards,