VM
Vuyelwa M
1 reviews | Active since Jul 2013
09 Jul 2020, 06:46
DirectAxis is still debiting my account 6 months after loan has been paid in full.
I paid off my loan in January 2020. They are still debiting my account to date. I call every month for them to cancel the debit order and refund my money but I have not been lucky. My finances care tight and I can’t afford to just give away +R20,000 to a company. I need help with this matter.
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DirectAxis's replyOfficial
09 Jul 2020, 15:38Hello Vuyelwa,
We’ve received your review.
Please accept our humble apologies for any inconvenience caused in the process of trying to get a paid up letter from us. Kindly forward the proof of payment to confirm the account that has been settled to *** .
In the meant time, we will pass your query onto our Customer Care support team and arrange for a consultant to call you.
Team DirectAxis
DirectAxis's reply09 Jul 2020, 15:38
Official
Hello Vuyelwa,
We’ve received your review.
Please accept our humble apologies for any inconvenience caused in the process of trying to get a paid up letter from us. Kindly forward the proof of payment to confirm the account that has been settled to *** .
In the meant time, we will pass your query onto our Customer Care support team and arrange for a consultant to call you.
Team DirectAxis