DirectAxis is pathetic
Dont even TRY and call customer care. You hold on for ever and then the consultans tel you "hold on while I escalate your query" that is actully "hold on so I can cut you off" they DO NOT phone back. And do NOT attempt to help you. They just apologize and you DO NOT get ANY service
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DirectAxis's replyOfficial
08 Oct 2020, 12:23Hello Belinda,
Thanks for reaching out to us.
We are sorry to hear you feel that way, please accept our humble apologies for the manner in which we dealt with your query.
We are experiencing high call volumes while also trying to assist our customers quickly and efficiently.
We have escalated the matter to our support team and a consultant will be in contact with you.
Team DirectAxis
Thanks for reaching out to us.
We are sorry to hear you feel that way, please accept our humble apologies for the manner in which we dealt with your query.
We are experiencing high call volumes while also trying to assist our customers quickly and efficiently.
We have escalated the matter to our support team and a consultant will be in contact with you.
Team DirectAxis
Best regards,
DirectAxis's reply08 Oct 2020, 12:23
Official
Hello Belinda,
Thanks for reaching out to us.
We are sorry to hear you feel that way, please accept our humble apologies for the manner in which we dealt with your query.
We are experiencing high call volumes while also trying to assist our customers quickly and efficiently.
We have escalated the matter to our support team and a consultant will be in contact with you.
Team DirectAxis
Thanks for reaching out to us.
We are sorry to hear you feel that way, please accept our humble apologies for the manner in which we dealt with your query.
We are experiencing high call volumes while also trying to assist our customers quickly and efficiently.
We have escalated the matter to our support team and a consultant will be in contact with you.
Team DirectAxis
Best regards,