DJ
DRIKUS J
1 reviews | Active since Nov 2017
10 Nov 2020, 08:13
DIRECTAXIS IS NOT A USER FRIENDLY COMPONAY WHEN IT COMES TO REFUNDING CORRECTIONS
Settled the outstanding loan and they still deducted the premium at the end of the month,. was told 48 hours refund. been two weeks now no refund. now it is 5 to 10 working days. been sending mail after mail as "they are experiencing high call volumes" unexpectable as this is also the company that do the SANLAM loans so as long as the "LOAN " is in play the compound interest is collected and you are being *****ed over.
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Replies (4)
DirectAxis's replyOfficial
10 Nov 2020, 10:13Hello Drikus, Thanks for reaching out to us. We apologise for the delay in refunding your account we understand your frustration. We care about our customers and strive to deliver excellent service. We have escalated the matter to our Customer Service Department they will look into the matter and assist you as soon as possible. We will keep you in the loop as soon as we receive feedback. Team DirectAxis
DirectAxis's reply10 Nov 2020, 10:13
Official
Hello Drikus, Thanks for reaching out to us. We apologise for the delay in refunding your account we understand your frustration. We care about our customers and strive to deliver excellent service. We have escalated the matter to our Customer Service Department they will look into the matter and assist you as soon as possible. We will keep you in the loop as soon as we receive feedback. Team DirectAxis
DJ
DRIKUS J's updateReviewer Update
10 Nov 2020, 11:04Lets see how long this is going to take as I for one am not holding my breath. 100 plus mails later no answer yet
DJ
DRIKUS J's update10 Nov 2020, 11:04
Reviewer Update
Lets see how long this is going to take as I for one am not holding my breath. 100 plus mails later no answer yet
DJ
DRIKUS J's updateReviewer Update
10 Nov 2020, 13:39Like I said not holding my breath . still no email from directaxis nor any phone call. poor service delivery is something that affects us all
DJ
DRIKUS J's update10 Nov 2020, 13:39
Reviewer Update
Like I said not holding my breath . still no email from directaxis nor any phone call. poor service delivery is something that affects us all
DirectAxis's replyOfficial
11 Nov 2020, 11:51Hello Drikus, We have received confirmation that you have been assisted by one of our Team Leaders. She has advised you about your refund and explained that the turnaround time is 10 working days. Please note that should the money be paid out to you before , we will ensure to keep you updated. If you have any further questions please send us a private reply and we will assist you. Team DirectAxis
DirectAxis's reply11 Nov 2020, 11:51
Official
Hello Drikus, We have received confirmation that you have been assisted by one of our Team Leaders. She has advised you about your refund and explained that the turnaround time is 10 working days. Please note that should the money be paid out to you before , we will ensure to keep you updated. If you have any further questions please send us a private reply and we will assist you. Team DirectAxis