BB
Brad B
1 reviews | Active since Jan 2022
08 Feb 2022, 07:32
DirectAxis is an embarrassment to its parent company, FNB
There are nearly 4,000 strongly negative reviews of DirectAxis just on HelloPeter alone - and now I know why from my own unpleasant personal experience. If all goes "well", it will have taken DirectAxis a full three (3) months to finally change the date of my debit order - such a simple admin task, you would think. But no - it needed dozens of follow-up emails from my side, and constant pushing, just to get any action out of them, and I still don't have actual confirmation about what's been done. Very disappointing for a division of FNB and its "most valuable brand"!!
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DirectAxis's replyOfficial
08 Feb 2022, 09:51Hello Brad, Thank you for getting in touch. Apologies for the unpleasant experience you had while trying to change your debit order date. We are sorry that you had to spend so much time on this. We have received feedback that the date was changed as per your request. We have arranged for a consultant to call you to confirm this with you. Team DirectAxis
DirectAxis's reply08 Feb 2022, 09:51
Official
Hello Brad, Thank you for getting in touch. Apologies for the unpleasant experience you had while trying to change your debit order date. We are sorry that you had to spend so much time on this. We have received feedback that the date was changed as per your request. We have arranged for a consultant to call you to confirm this with you. Team DirectAxis