CL
Chantelle L
1 reviews | Active since Jun 2020
04 Jun 2020, 21:28
Directaxis is a *****
After qualfying for relief they took the money and still waiting for refund... 4 calls later and still empty promises
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Replies (2)
DirectAxis's replyOfficial
05 Jun 2020, 10:41Hello Chantelle, We have received your review. We’re sorry about your experience and are here to assist you. We recently implemented preventative measures to protect our team against the spread of the Coronavirus infections. As such, you may experience delays in responses from our agents. Please rest assured that we care about our customers and our primary focus during this time is to act responsibly towards them. It may be possible that our internal systems did not have sufficient time to update, hence the debit order being deducted. Please note that our teams are working on resolving the systematic issue. We'll escalate the matter to our COVID-19 support team and arrange for a consultant to call you. Team DirectAxis
Best regards,
DirectAxis's reply05 Jun 2020, 10:41
Official
Hello Chantelle, We have received your review. We’re sorry about your experience and are here to assist you. We recently implemented preventative measures to protect our team against the spread of the Coronavirus infections. As such, you may experience delays in responses from our agents. Please rest assured that we care about our customers and our primary focus during this time is to act responsibly towards them. It may be possible that our internal systems did not have sufficient time to update, hence the debit order being deducted. Please note that our teams are working on resolving the systematic issue. We'll escalate the matter to our COVID-19 support team and arrange for a consultant to call you. Team DirectAxis
Best regards,
DirectAxis's replyOfficial
05 Jun 2020, 10:41Hello Chantelle, We have received your review. We’re sorry about your experience and are here to assist you. We recently implemented preventative measures to protect our team against the spread of the Coronavirus infections. As such, you may experience delays in responses from our agents. Please rest assured that we care about our customers and our primary focus during this time is to act responsibly towards them. It may be possible that our internal systems did not have sufficient time to update, hence the debit order being deducted. Please note that our teams are working on resolving the systematic issue. We'll escalate the matter to our COVID-19 support team and arrange for a consultant to call you. Team DirectAxis
Best regards,
DirectAxis's reply05 Jun 2020, 10:41
Official
Hello Chantelle, We have received your review. We’re sorry about your experience and are here to assist you. We recently implemented preventative measures to protect our team against the spread of the Coronavirus infections. As such, you may experience delays in responses from our agents. Please rest assured that we care about our customers and our primary focus during this time is to act responsibly towards them. It may be possible that our internal systems did not have sufficient time to update, hence the debit order being deducted. Please note that our teams are working on resolving the systematic issue. We'll escalate the matter to our COVID-19 support team and arrange for a consultant to call you. Team DirectAxis
Best regards,