tT
thabelo T
1 reviews | Active since Nov 2020
03 Feb 2022, 01:24
DIRECTAXIS IS A CORPORATE *****
My loan is paid up 6 months ago, but DirectAxis still continues to debit R62.40 every month.
What the hell is the mount for? I want my money back, and stay out of my account....
This is why I want to close the FNB account. Ive made FNB aware of this, yet they haven't done anything about it.
Helpful (0)
Replies (6)0
Replies (6)
DirectAxis's replyOfficial
03 Feb 2022, 10:19Hello Thabelo,
Thanks for reaching out to us.
Apologies for the unpleasant experience and delay in assisting you. We’d like to clear things up.
We'll look into this immediately and will be in touch with you as soon as we've gathered more information.
Team DirectAxis
Thanks for reaching out to us.
Apologies for the unpleasant experience and delay in assisting you. We’d like to clear things up.
We'll look into this immediately and will be in touch with you as soon as we've gathered more information.
Team DirectAxis
Best regards,
DirectAxis's reply03 Feb 2022, 10:19
Official
Hello Thabelo,
Thanks for reaching out to us.
Apologies for the unpleasant experience and delay in assisting you. We’d like to clear things up.
We'll look into this immediately and will be in touch with you as soon as we've gathered more information.
Team DirectAxis
Thanks for reaching out to us.
Apologies for the unpleasant experience and delay in assisting you. We’d like to clear things up.
We'll look into this immediately and will be in touch with you as soon as we've gathered more information.
Team DirectAxis
Best regards,
tT
thabelo T's updateReviewer Update
03 Feb 2022, 13:16What more information are you gathering? Just return my money. Here is the paid up latter. Why are you still debiting my account?
image.png 147.61 KB
image.png 147.61 KB
tT
thabelo T's update03 Feb 2022, 13:16
Reviewer Update
What more information are you gathering? Just return my money. Here is the paid up latter. Why are you still debiting my account?
image.png 147.61 KB
image.png 147.61 KB
DirectAxis's replyOfficial
03 Feb 2022, 13:52We've asked our support team to take a look and a consultant will come back to you.
Best regards,
DirectAxis's reply03 Feb 2022, 13:52
Official
We've asked our support team to take a look and a consultant will come back to you.
Best regards,
DirectAxis's replyOfficial
03 Feb 2022, 15:25Please be on the lookout for a call or email from Rene.
Best regards,
DirectAxis's reply03 Feb 2022, 15:25
Official
Please be on the lookout for a call or email from Rene.
Best regards,
tT
thabelo T's updateReviewer Update
03 Feb 2022, 15:54Theres no need to call me, I sent you the proof you required, refund my money and cancel that debit order...
Its that simple!!
Its that simple!!
tT
thabelo T's update03 Feb 2022, 15:54
Reviewer Update
Theres no need to call me, I sent you the proof you required, refund my money and cancel that debit order...
Its that simple!!
Its that simple!!
DirectAxis's replyOfficial
04 Feb 2022, 14:19We're able to confirm that Rene was in touch with you.
Best regards,
DirectAxis's reply04 Feb 2022, 14:19
Official
We're able to confirm that Rene was in touch with you.
Best regards,