DirectAxis is a bunch of *******!

Item: DirectAxis
Rating: 1
Author: Wesley G

My last installment was at the end of November 2020. To my surprise I got a statement that I still owe DirectAxis almost R300.

DirectAxis, why on God's green earth am I in arrears when last installment was last year November?

And why do you have phones when I must hold on for a hour and then still nobody takes my call?

I want my account on zero and closed. Been a loyal customer for how many years but now you want to ***** from me? Why didn't you just debit the amount at end of December IF there was still an amount outstanding?

Here I must find out that I owe you money? You better get someone from management to call me.

Helpful (0)

Replies (1)

DirectAxis's replyOfficial

19 May 2021, 16:41

Hello Wesley, Thank you for reaching out to us. Please accept our apologies for the inconvenience caused in the process of trying to get your account closed. We have flagged this as a matter of urgency. Our teams are currently dealing with your query and we will continue to monitor your account until it is closed and keep you posted. Team DirectAxis

DirectAxis's reply19 May 2021, 16:41

Official