DIRECTAXIS *********** STAFF
<p>My husband app**** for a loan because he wants to buy a second hand vehicle. We forwarded the documents that was needed. We received an e-mail confirming they have received those documents. This morning however my husband was phoned telling him they want bank statements from the beginning of July. I downloaded Internet bank statements and resend them again. Once again we received an email confirming the receipt of the documents. The dealership is only holding the vehicle my husband wants until tomorrow the money needed to be paid in today. My husband had to phone them the whole time to find out what is happening. They said they never have received the new documents. Their staff is *********** and unreliable to say the least. Because of this now my husband is not getting the vehicle he wants because of their incompetence.</p>
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DirectAxis's replyOfficial
07 Oct 2016, 08:36Hello, please accept our sincerest apologies. We've escalated your feedback and it is now being investigated. You'll be kept in the loop until everything has been taken care of. So, expect a call or email from us because we'll be in touch with you soon. Team DirectAxis
Best regards,
DirectAxis's reply07 Oct 2016, 08:36
Official
Hello, please accept our sincerest apologies. We've escalated your feedback and it is now being investigated. You'll be kept in the loop until everything has been taken care of. So, expect a call or email from us because we'll be in touch with you soon. Team DirectAxis
Best regards,
DirectAxis's replyOfficial
17 Oct 2016, 11:33Hello, we’re pleased that a consultant has been in touch with you to help clear things up. If you need more information, please email us at *** – we’d be happy to assist.
Best regards,
DirectAxis's reply17 Oct 2016, 11:33
Official
Hello, we’re pleased that a consultant has been in touch with you to help clear things up. If you need more information, please email us at *** – we’d be happy to assist.
Best regards,