MG
Maricha G
1 reviews | Active since Oct 2018
08 Apr 2021, 11:16
DirectAxis Incompetency
DirectAxis failed to close one of my accounts with them since the 26th of February, the debit order kept on going off my account and after several calls and emails this has still not been resolved. I am now being ignored and they took money from my account they did not have the right to. The consultants advised 48 hours to be refunded, a lot of 48 hours have passed since the 26th of February and I have been trying for 37 minutes to get through on their lines, every time I am being cut off. 4th complaint ***
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Replies (10)0
Replies (10)
DirectAxis's replyOfficial
08 Apr 2021, 12:06Hello Maricha, Thank you for reaching out to us. Apologies for the unpleasant experience caused by the process of trying to get your account settled. We'll look into this immediately and be in touch with you as soon as we've gathered more information. Team DirectAxis
Best regards,
DirectAxis's reply08 Apr 2021, 12:06
Official
Hello Maricha, Thank you for reaching out to us. Apologies for the unpleasant experience caused by the process of trying to get your account settled. We'll look into this immediately and be in touch with you as soon as we've gathered more information. Team DirectAxis
Best regards,
MG
Maricha G's updateReviewer Update
08 Apr 2021, 15:32No one has been more patient than I have been, 5 weeks and the account is still not closed and the debit order is still going off. a Consultant advised today that the problem was only logged on the 1st of April and escalated on the 6th of April, since February! I am giving you guys until close of business today to return my money, I will make contact with the Ombudsman tomorrow morning, as the public has a right to know what you are doing. You have had ample time to sort this out, this is not my problem! time is ticking...
MG
Maricha G's update08 Apr 2021, 15:32
Reviewer Update
No one has been more patient than I have been, 5 weeks and the account is still not closed and the debit order is still going off. a Consultant advised today that the problem was only logged on the 1st of April and escalated on the 6th of April, since February! I am giving you guys until close of business today to return my money, I will make contact with the Ombudsman tomorrow morning, as the public has a right to know what you are doing. You have had ample time to sort this out, this is not my problem! time is ticking...
DirectAxis's replyOfficial
08 Apr 2021, 15:50 Hello Maricha, we have escalated your inquiry for urgent payout, please confirm that you will not reverse any funds?
Best regards,
DirectAxis's reply08 Apr 2021, 15:50
Official
Hello Maricha, we have escalated your inquiry for urgent payout, please confirm that you will not reverse any funds?
Best regards,
MG
Maricha G's updateReviewer Update
08 Apr 2021, 16:32I comfirm accordingly, not that I can reverse internal bank debit orders anyway
MG
Maricha G's update08 Apr 2021, 16:32
Reviewer Update
I comfirm accordingly, not that I can reverse internal bank debit orders anyway
MG
Maricha G's updateReviewer Update
08 Apr 2021, 16:33I comfirm accordingly, not that I can reverse internal bank debit orders anyway
MG
Maricha G's update08 Apr 2021, 16:33
Reviewer Update
I comfirm accordingly, not that I can reverse internal bank debit orders anyway
DirectAxis's replyOfficial
08 Apr 2021, 17:08Thank you for the confirmation. We will update you once the funds have been processed.
Best regards,
DirectAxis's reply08 Apr 2021, 17:08
Official
Thank you for the confirmation. We will update you once the funds have been processed.
Best regards,
MG
Maricha G's updateReviewer Update
09 Apr 2021, 08:56Please note that this is still not resolved. Update please
MG
Maricha G's update09 Apr 2021, 08:56
Reviewer Update
Please note that this is still not resolved. Update please
MG
Maricha G's updateReviewer Update
11 Apr 2021, 10:05My refund has still not been done, you guys are really testing my patience. This is very unfair treatment. I am going to involve the Ombudsman on Monday if my refund has still not been done and will sue you for damaging my credit record, I gave you more than enough time.
MG
Maricha G's update11 Apr 2021, 10:05
Reviewer Update
My refund has still not been done, you guys are really testing my patience. This is very unfair treatment. I am going to involve the Ombudsman on Monday if my refund has still not been done and will sue you for damaging my credit record, I gave you more than enough time.
DirectAxis's replyOfficial
12 Apr 2021, 15:03Please accept our apologies for the delay, The refund is in progress and we're waiting on feedback in regards to the payout.
Best regards,
DirectAxis's reply12 Apr 2021, 15:03
Official
Please accept our apologies for the delay, The refund is in progress and we're waiting on feedback in regards to the payout.
Best regards,
MG
Maricha G's updateReviewer Update
13 Apr 2021, 12:49Thank you for the refund. Please note that the account has still not been closed causing the debt cover to continue going off. This whole situation is going to happen again if you do not close it now. I will not go through this again.
MG
Maricha G's update13 Apr 2021, 12:49
Reviewer Update
Thank you for the refund. Please note that the account has still not been closed causing the debt cover to continue going off. This whole situation is going to happen again if you do not close it now. I will not go through this again.