Directaxis ignore any request from customers

I have asked Directaxis to debit me at the end of each month, they refused and said they could only move the debit date with 3 days to the 28th of each month. This month they ignored my request and debit on the 26th. How stupid can you be, to ignore a customer request. I have also requested them to take off the insurance, I have personal insurance, but they ignore this request. Stay away from Directaxis!!!!!