SS
Sela S
1 reviews | Active since Feb 2018
06 May 2021, 16:28
DirectAxis Hello Peter respond team failure to resolve issues!!
This is my last attempt to reach out to DirectAxis to close my paid-up account and reimburse me. According to Debicheck rules, only a creditor can cancel a debit order mandate with my bank. The bank refuses to reverse the debit order. I have been debited twice and I have reported this matter twice on Hello Peter and I am not sure if the DirectAxis team who respond on this platform just sends an automated response as I have not received a reply or a refund. I am worried as I am approaching payday and I really can't afford for this debit order to go off for the third time. Should I not hear from anyone tomorrow 7 May 2021 I am escalating to the NCR.
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DirectAxis's replyOfficial
06 May 2021, 16:54Hello Sela, Thank you for reaching out to us. Please accept our apologies for the delay in providing you with feedback in regards to your query. We have escalated your account for an urgent payout. As soon as we have more information we will notify you. Team DirectAxis
DirectAxis's reply06 May 2021, 16:54
Official
Hello Sela, Thank you for reaching out to us. Please accept our apologies for the delay in providing you with feedback in regards to your query. We have escalated your account for an urgent payout. As soon as we have more information we will notify you. Team DirectAxis
DirectAxis's replyOfficial
13 May 2021, 12:54Hello Sela, We're pleased to confirm that your account is now closed. A paid-up letter has been emailed to you and you should receive it during the day. If you require further assistance, please let us know. Team DirectAxis
DirectAxis's reply13 May 2021, 12:54
Official
Hello Sela, We're pleased to confirm that your account is now closed. A paid-up letter has been emailed to you and you should receive it during the day. If you require further assistance, please let us know. Team DirectAxis