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Estiaan S
1 reviews | Active since Aug 2020
14 Oct 2020, 15:51
DirectAxis has the worst service agents and call center agents.
Their help is absolutely useless. i have phoned 6 times and every time i was placed on hold so they could talk to an agent. i have been kept on the line for 20min at a time then the line cuts. i have sent emails and all i get is automated responses. and its been 3 days between each email. and no response from them. I would like to know why my account has been double debited few days apart........ i have email the proof to them and no response.
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DirectAxis's replyOfficial
14 Oct 2020, 16:27Hello Estiaan,
Thanks for reaching out to us.
Kindly accept our humble apologies for the poor service you have experienced we are extremely sorry and understand your frustration. We care about our customers and always try to provide them with excellent service. We are experiencing an influx of calls on a daily basis while also trying to provide efficient service. This is not an excuse, please know that our teams are working hard to get through all calls.
We have escalated the matter to our COVID-19 team as of high importance and will ensure a consultant contacts you.
Team DirectAxis
Thanks for reaching out to us.
Kindly accept our humble apologies for the poor service you have experienced we are extremely sorry and understand your frustration. We care about our customers and always try to provide them with excellent service. We are experiencing an influx of calls on a daily basis while also trying to provide efficient service. This is not an excuse, please know that our teams are working hard to get through all calls.
We have escalated the matter to our COVID-19 team as of high importance and will ensure a consultant contacts you.
Team DirectAxis
DirectAxis's reply14 Oct 2020, 16:27
Official
Hello Estiaan,
Thanks for reaching out to us.
Kindly accept our humble apologies for the poor service you have experienced we are extremely sorry and understand your frustration. We care about our customers and always try to provide them with excellent service. We are experiencing an influx of calls on a daily basis while also trying to provide efficient service. This is not an excuse, please know that our teams are working hard to get through all calls.
We have escalated the matter to our COVID-19 team as of high importance and will ensure a consultant contacts you.
Team DirectAxis
Thanks for reaching out to us.
Kindly accept our humble apologies for the poor service you have experienced we are extremely sorry and understand your frustration. We care about our customers and always try to provide them with excellent service. We are experiencing an influx of calls on a daily basis while also trying to provide efficient service. This is not an excuse, please know that our teams are working hard to get through all calls.
We have escalated the matter to our COVID-19 team as of high importance and will ensure a consultant contacts you.
Team DirectAxis
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Estiaan S's updateReviewer Update
14 Oct 2020, 16:37yet they awnser the phone and the agent put me on hold for 20 min without contacting me back.
ES
Estiaan S's update14 Oct 2020, 16:37
Reviewer Update
yet they awnser the phone and the agent put me on hold for 20 min without contacting me back.