MM
Mac M
1 reviews | Active since Oct 2016
03 Jun 2021, 10:12
DirectAxis harasment even after account paid and settled
I settled the account 9 April and Direct Axis is still trying to loot money off me. They are continuously trying to debit more money and keep on ********ly harassing me with calls.
I misheard (over the phone) the reference number and put in COG instead of COJ. I've explained this a million times and the consultants claim to understand and to rectify, but to no positive results. Just constant harassment via sms's and calls. They are able to see the funds in their account but continue with their harassment.
Luckily, I paid (into their Wesbank account) at Standandard Bank branch, and can reverse their ********** debits.
Disgusting, as I am a pensioner and this just keeps on taking my blood levels unnecessarily!
Helpful (0)
Replies (5)0
Replies (5)MM
Mac M's updateReviewer Update
03 Jun 2021, 14:07*correction, I was provided with reference COG instead of COJ.
MM
Mac M's update03 Jun 2021, 14:07
Reviewer Update
*correction, I was provided with reference COG instead of COJ.
DirectAxis's replyOfficial
03 Jun 2021, 14:41Hello Mac, Thank you for reaching out to us. Apologies for the unpleasant experience caused by the process of trying to get your account settled. Kindly note that the proof of payment you have sent is invalid. A valid proof of payment must include the following: The bank’s letterhead or stamp, amount paid, bank account number paid from and bank account number paid into, date of transaction and reference used. In the case of inter-account transfer, you may send a bank statement reflecting the transaction. You may email the above to *** so that we can pass it onto our support team to speed up the process. Team DirectAxis
DirectAxis's reply03 Jun 2021, 14:41
Official
Hello Mac, Thank you for reaching out to us. Apologies for the unpleasant experience caused by the process of trying to get your account settled. Kindly note that the proof of payment you have sent is invalid. A valid proof of payment must include the following: The bank’s letterhead or stamp, amount paid, bank account number paid from and bank account number paid into, date of transaction and reference used. In the case of inter-account transfer, you may send a bank statement reflecting the transaction. You may email the above to *** so that we can pass it onto our support team to speed up the process. Team DirectAxis
MM
Mac M's updateReviewer Update
03 Jun 2021, 17:30Besides proof of payment. Don't your records show and correlate with what I've sent you guys?
MM
Mac M's update03 Jun 2021, 17:30
Reviewer Update
Besides proof of payment. Don't your records show and correlate with what I've sent you guys?
MM
Mac M's updateReviewer Update
17 Jun 2021, 10:46I received a pleasant response from one of the consultants (Jane). And I have been reassured that it will be handled within 10days. The 10 days are about to over soon.
The problem is that the harassment from other agents such as Nomonde is not ending and really frustrating as she calls first thing every morning, before breakfast.
Really *********.
The problem is that the harassment from other agents such as Nomonde is not ending and really frustrating as she calls first thing every morning, before breakfast.
Really *********.
MM
Mac M's update17 Jun 2021, 10:46
Reviewer Update
I received a pleasant response from one of the consultants (Jane). And I have been reassured that it will be handled within 10days. The 10 days are about to over soon.
The problem is that the harassment from other agents such as Nomonde is not ending and really frustrating as she calls first thing every morning, before breakfast.
Really *********.
The problem is that the harassment from other agents such as Nomonde is not ending and really frustrating as she calls first thing every morning, before breakfast.
Really *********.
MM
Mac M's updateReviewer Update
22 Jun 2021, 08:36Finally got a " I would like to advise you that the payment was allocated and your account is now up to date"...
At no point did you make me feel like a valued customer and I am so glad to part ways with your no-customer-service company. Try investing in staff with soft skills and who actually listen to the customer and try and find solutions.
They'd call daily to inform me of the arrears, but failed to call to acknowledge their incompetence and finally finding my payment.
Pathetic company!
At no point did you make me feel like a valued customer and I am so glad to part ways with your no-customer-service company. Try investing in staff with soft skills and who actually listen to the customer and try and find solutions.
They'd call daily to inform me of the arrears, but failed to call to acknowledge their incompetence and finally finding my payment.
Pathetic company!
MM
Mac M's update22 Jun 2021, 08:36
Reviewer Update
Finally got a " I would like to advise you that the payment was allocated and your account is now up to date"...
At no point did you make me feel like a valued customer and I am so glad to part ways with your no-customer-service company. Try investing in staff with soft skills and who actually listen to the customer and try and find solutions.
They'd call daily to inform me of the arrears, but failed to call to acknowledge their incompetence and finally finding my payment.
Pathetic company!
At no point did you make me feel like a valued customer and I am so glad to part ways with your no-customer-service company. Try investing in staff with soft skills and who actually listen to the customer and try and find solutions.
They'd call daily to inform me of the arrears, but failed to call to acknowledge their incompetence and finally finding my payment.
Pathetic company!