JL
Jan L
1 reviews | Active since Jul 2020
09 Jul 2020, 07:07
DirectAxis gives no Covid assist. Empty promises.
People, be careful when you deal with DirectAxis. Very helpfull until you really need them. They promise Covid relief on there website, but they don't give any help. Very difficult to contact them via telephone. Spent hundred of minutes trying to get hold of them. Can not get hold of Covid relief/Consumerassist departments. They are unwilling to assist. Think twice for any personal loans from there side.
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Replies (2)
DirectAxis's replyOfficial
09 Jul 2020, 15:47 Hello Jan. We have received your review. We understand your frustration and are doing our best to keep the speed of our service as close to perfect, but with the current high application volumes for our Cashflow Relief, this is not always possible. We'll escalate the matter to our COVID-19 support team and arrange for a consultant to call you. Team DirectAxis
DirectAxis's reply09 Jul 2020, 15:47
Official
Hello Jan. We have received your review. We understand your frustration and are doing our best to keep the speed of our service as close to perfect, but with the current high application volumes for our Cashflow Relief, this is not always possible. We'll escalate the matter to our COVID-19 support team and arrange for a consultant to call you. Team DirectAxis
JL
Jan L's updateReviewer Update
13 Jul 2020, 11:06Thank you for your reply, but still no response from your side. I have received 2 calls from DA but no one on the line when I answer.
JL
Jan L's update13 Jul 2020, 11:06
Reviewer Update
Thank you for your reply, but still no response from your side. I have received 2 calls from DA but no one on the line when I answer.