1 reviews | Active since Apr 2011
DirectAxis **********ly debits my account without my permission
<p>I have just noticed there is an amount of R128.89 that gets debited everymonth from my account. I contacted my Banker and she confirmed it is DirectAxis that is debiting. She has blocked the debit order but warns they can still debit again by using different codes. I want my money bac****!!!!!!!!! Why is this allowed to go on?????????? I have contacted the call centre and they send me from pillar to post</p>
Hello, please accept our sincerest apologies. We'd like to arrange for a consultant to get in touch with you. So, please send a private message via Hello Peter with your ID or account number so that we can investigate the matter. If you prefer you may also email us directly to ***. Team DirectAxis
Hello, please accept our sincerest apologies. We'd like to arrange for a consultant to get in touch with you. So, please send a private message via Hello Peter with your ID or account number so that we can investigate the matter. If you prefer you may also email us directly to ***. Team DirectAxis
I have spoken to Melissa Williams, who was extremely efficient and professional, she called back timeously as promised. She explained the confusion happened due to Hollard changing to Directaxis hence I was not aware of this debit order. I had taken a policy with Hollard about 7yrs ago. She has sorted everything for me now. 100% happy with the service I received. She was so professional I am even ashamed of the message I had written in the 1st place.
I have spoken to Melissa Williams, who was extremely efficient and professional, she called back timeously as promised. She explained the confusion happened due to Hollard changing to Directaxis hence I was not aware of this debit order. I had taken a policy with Hollard about 7yrs ago. She has sorted everything for me now. 100% happy with the service I received. She was so professional I am even ashamed of the message I had written in the 1st place.
Great! Thank you for the positive feedback.
Great! Thank you for the positive feedback.