DirectAxis forcing me to take another loan is not relief!!

I have been trying to get through to their collections department for 2 days and now I'm on the 3rd day. I constantly get told "sorry I can't help you, I'll put you through to the collections department" where you're left waiting for over 45min before the call just drops. This had happened multiple times. Or I get told "I'll take down your details and get someone to call you back" and I never get that call back. Also happened multiple times.

I do not want to take out the relief loan. I do not want to be taking out another loan when I can afford to repay the current one. That's absolute madness. I don't want more debt. I just want to move my current debt for a few months.

I want someone from collections to get back to me ASAP so I can make payment arrangements. And a payment arrangement that has nothing to do with taking out another loan.

DirectAxis is quick to phone you trying to offer more loans, but when you try get hold of them for help and to go about doing things the right and legal way, then nothing. No help.