DIRECTAXIS FINANCIAL SERVICES VERY POOR COMMUNICATION JEOPARDY

I sent a request for a statement, eventually I received a statement dated 2016/03/07 on 2023/01/13. I called them back on *** a consultant refused to send me my current statement, told me that my account is in arrears she cannot assist me any further until I have made payment (I have never been in arrears for the past 7 years!) I was transferred to accounts department EXT 3409, the answering service had option 1 for banking details OR 9 back to consultants who tell me they cannot assist while jeopardizing my name. I need evidence that my account is in arrears, why and for how long because my last debit order went through successfully on 2022.12.22 my next debit order is only due on 2023/01/22.