DirectAxis fails to update bureau
I settled my account last year November and to date FNB still shows the account is in arrears, but with a R0 balance. Direct Axis never did the due diligence to update the account with FNB. Completely ridiculous, that after nearly a year they couldn't do their job.
Helpful (0)
Replies (1)0
Replies (1)
DirectAxis's replyOfficial
02 Oct 2023, 16:02Hi Shogan
Thanks for reaching out to us.
Please accept our humble apologies for the unpleasant experience, we will do our best to ensure that we rebuild and regain your trust.
We’ve escalated your feedback to our Customer Relationship Management Team and a consultant will be in touch with you.
Team DirectAxis
Thanks for reaching out to us.
Please accept our humble apologies for the unpleasant experience, we will do our best to ensure that we rebuild and regain your trust.
We’ve escalated your feedback to our Customer Relationship Management Team and a consultant will be in touch with you.
Team DirectAxis
Best regards,
DirectAxis's reply02 Oct 2023, 16:02
Official
Hi Shogan
Thanks for reaching out to us.
Please accept our humble apologies for the unpleasant experience, we will do our best to ensure that we rebuild and regain your trust.
We’ve escalated your feedback to our Customer Relationship Management Team and a consultant will be in touch with you.
Team DirectAxis
Thanks for reaching out to us.
Please accept our humble apologies for the unpleasant experience, we will do our best to ensure that we rebuild and regain your trust.
We’ve escalated your feedback to our Customer Relationship Management Team and a consultant will be in touch with you.
Team DirectAxis
Best regards,