LB
Lungi B
1 reviews | Active since Nov 2017
21 Apr 2021, 08:29
DirectAxis does not want to refund me
I have been trying to get my refund from Direct Axis since March, till today. All they do is promise promise. I have wasted lots of my airtime calling and I'm being told that it has been lodged each time since early March. I am so exhausted, why are they not valuing their customers?
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DirectAxis's replyOfficial
21 Apr 2021, 10:26Hello Lungi, Thank you for reaching out to us.. Apologies, this isn't the experience we aim to provide. We care about our customers and we are doing our utmost to keep the speed of our service as close to perfect. We've followed up with our support team and will feedback as soon as possible. Team DirectAxis
DirectAxis's reply21 Apr 2021, 10:26
Official
Hello Lungi, Thank you for reaching out to us.. Apologies, this isn't the experience we aim to provide. We care about our customers and we are doing our utmost to keep the speed of our service as close to perfect. We've followed up with our support team and will feedback as soon as possible. Team DirectAxis