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LB
Lungi B

1 reviews | Active since Nov 2017

30 Mar 2021, 08:04

DirectAxis does not want to close my settled up account and refund me.

I settled my account on the 2nd of March 2021, my ststement reflets that i overpaid so they should give me a refund. But direct axis does not want to close my account and i am being told that on the 31st of March the debit order will run again since my account is not closed yet. I am so dissapointed in their service, so so dissapointed. No customer values whatsoever!!!!!

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Replies (4)
DirectAxis
DirectAxis's reply30 Mar 2021, 08:39
Official
Hello Lungi,  Thanks for reaching out to us.  We are extremely sorry to hear you feel that way, please accept our humble apologies for the difficulties you’ve been experiencing. It is not the type of service we aim to provide our customers.  We had a look at your account and it is closed on our side, the debit order will not run on the 31st of March. We have escalated the query onto our Escalations Team so that they can urgently log for the refund on your account.  We will let you know as soon as everything is sorted.  Team DirectAxis 
LB
Lungi B's update30 Mar 2021, 09:46
Reviewer Update
Good day,

Thank you for your assistance. However, on the 16th of March the call centre advised me that they had logged for a refund, ive been calling everyweek there after hearing the same story.

I must applaud you for escalating this issue though because i have recieved a paid up letter just now.
DirectAxis
DirectAxis's reply30 Mar 2021, 10:20
Official
Hello Lungi, 

Thanks for responding to us. 

We have emailed the paid up letter to your email address because the account is closed on our side. 

We have also escalated the refund onto our Escalations Team and will let you know as soon as everything has been taken care of. 

Team DirectAxis 
LB
Lungi B's update07 Apr 2021, 08:40
Reviewer Update
Hello Direct axis,

I have not received any update regarding my refund!!! Please can you follow up for me