Directaxis, do you hear me now?!?!?

I have send numerous emails since 15 March 2021. I have tried phoning their customer services and after numerous dropped calls and being send back and forth I finally got hold of a consultant. My issues were not resolved. I again phoned and send email, finally got hold of another consultant and yet again my issues were not resolved. My loan was settled by a third party without asking for a settlement letter. They deducted an installment after the account was settled. I have requested from the consultant that they contact me via email or sms. I received a small amount of money from them... still not installment. I am still awaiting feedback from their customer care department to find out precisely what is due to me on the settlement, when my installment will be refunded to me as well as when will my account be closed. I spend a lot of airtime just to get hold of them. I am very dissatisfied with the service provided by Directaxis.... quick to lend but slow to pay you back... no documents provided to explain where did the money went to but they will send you a loan contract to sign a mile long explaining every little detail....