JM
Jon M
1 reviews | Active since Feb 2015
14 Jan 2021, 14:15
DIRECTAXIS , do NOT use them !
I’m still angry . This *********** company *****ed up during the COVID relief regarding my loan , eventually , after a multitude of emails and phone calls i managed to get it sorted . Then about a month or so ago i asked how much was remaining on my account , to which they told me R5360 something , so end of the month i decided to pay R5640 to close it off and he done within them . However , looking at my online banking i see an outstanding amount of R204 , so i decided to call them , I got hung up , transferred 5 times and spoken to in a condescending manner ( Calls are recorded for quality purposes to which i am CERTAIN direct axis will NOT release to the public . I cannot deal with such incompetence . How is it possible that a company as large as direct axis employ such uneducated , untrained personal to represent them ?
Helpful (0)
Replies (4)0
Replies (4)
DirectAxis's replyOfficial
14 Jan 2021, 15:35Hello Jon, Thanks for reaching out to us. We apologise for the inconvenience and difficulties you have experienced, we understand your frustration. Our customers are important to us and we strive to put them at the centre of everything that we do. We have escalated the matter to our Collections Management Team so that your query can be prioritised. We will ensure that you are assisted and promise to keep you in the loop until everything is sorted. Team DirectAxis
Best regards,
DirectAxis's reply14 Jan 2021, 15:35
Official
Hello Jon, Thanks for reaching out to us. We apologise for the inconvenience and difficulties you have experienced, we understand your frustration. Our customers are important to us and we strive to put them at the centre of everything that we do. We have escalated the matter to our Collections Management Team so that your query can be prioritised. We will ensure that you are assisted and promise to keep you in the loop until everything is sorted. Team DirectAxis
Best regards,
JM
Jon M's updateReviewer Update
17 Jan 2021, 02:21Trust me , they will NOT come back to me , this is not the first second or even third time they have *****ed up . For those of you considering taking a loan , do NOT use this company , there incompetence will inevitably ***** up your credit rating and good name .
JM
Jon M's update17 Jan 2021, 02:21
Reviewer Update
Trust me , they will NOT come back to me , this is not the first second or even third time they have *****ed up . For those of you considering taking a loan , do NOT use this company , there incompetence will inevitably ***** up your credit rating and good name .
DirectAxis's replyOfficial
20 Jan 2021, 10:58Hello Jon, We have received confirmation that you have been assisted by one of our Collections Team Leaders. The payment agreement has been arranged as per your request. Please send us a private reply should you have any further questions. Team DirectAxis
Best regards,
DirectAxis's reply20 Jan 2021, 10:58
Official
Hello Jon, We have received confirmation that you have been assisted by one of our Collections Team Leaders. The payment agreement has been arranged as per your request. Please send us a private reply should you have any further questions. Team DirectAxis
Best regards,
JM
Jon M's updateReviewer Update
20 Jan 2021, 19:29The confirmation you have received is a blatant lie . I was NOT assisted , there is STILL an amount outstanding which has not been explained and ive had no follow up response
JM
Jon M's update20 Jan 2021, 19:29
Reviewer Update
The confirmation you have received is a blatant lie . I was NOT assisted , there is STILL an amount outstanding which has not been explained and ive had no follow up response