MH
Markus H
1 reviews | Active since Nov 2018
24 Apr 2020, 14:09
Directaxis do not bother to assist clients
I have been a client of Directaxis for a number of years and I have never defaulted in any of my premiums. I have been sending emails to request COVID-19 cashflow assistance to the relevant email address, I have been sent from pillar to post by call centre staff. I received ONE call from Lecrecia who informed me that she would look into the matter and revert back to me. My debit order for April went off last night and no further call was made to me. clearly there was no intention of assisting me.
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Replies (4)
DirectAxis's replyOfficial
24 Apr 2020, 14:56Hello Markus Apologies for the unpleasant experience. Please rest assured that we have escalated your feedback to the team and a consultant will be in touch with you. Team DirectAxis
DirectAxis's reply24 Apr 2020, 14:56
Official
Hello Markus Apologies for the unpleasant experience. Please rest assured that we have escalated your feedback to the team and a consultant will be in touch with you. Team DirectAxis
MH
Markus H's updateReviewer Update
29 Apr 2020, 12:49Being sent from pillar to post trying to have my request for a 3 month holiday approved due to the Covert-19 lock down just continues, being told that it is either still in process or being escalated, this has been going on for nearly a month now. I have however received 2 calls from a pleasant lady Lecretia Arendse who has informed me that she will look into it, but still nothing has been finalized. I called again today at 10:30 and after waiting for 30 min I got to speak to a call centre agent, I requested if she could check whether my application has been finalized, was then told that only customer care can assist me, I was then transferred again, after waiting for over 35 min my call was cut. I am exhausted having to try and find the capable person to speak to in finalizing my request, I truly hope that Dirextaxis do not treat all their clients this way, I must make mention I have never defaulted in any of my payments throughout the years and having to receive such poor service from Directaxis is disappointing. Directaxis has not shown any interest in finalizing my request thus far, as a reputable company, Directaxis is not sending out a good message to their so called valued clients.
MH
Markus H's update29 Apr 2020, 12:49
Reviewer Update
Being sent from pillar to post trying to have my request for a 3 month holiday approved due to the Covert-19 lock down just continues, being told that it is either still in process or being escalated, this has been going on for nearly a month now. I have however received 2 calls from a pleasant lady Lecretia Arendse who has informed me that she will look into it, but still nothing has been finalized. I called again today at 10:30 and after waiting for 30 min I got to speak to a call centre agent, I requested if she could check whether my application has been finalized, was then told that only customer care can assist me, I was then transferred again, after waiting for over 35 min my call was cut. I am exhausted having to try and find the capable person to speak to in finalizing my request, I truly hope that Dirextaxis do not treat all their clients this way, I must make mention I have never defaulted in any of my payments throughout the years and having to receive such poor service from Directaxis is disappointing. Directaxis has not shown any interest in finalizing my request thus far, as a reputable company, Directaxis is not sending out a good message to their so called valued clients.
MH
Markus H's updateReviewer Update
29 Apr 2020, 17:20Good day
My request for a 3 month payment holiday has been escalated from early in the month, how much of escalating does my request require? It just seems as if no one is willing to deal with my request, this reflects badly on Dirextaxis as bad reviews are viewed by many potential clients.
My request for a 3 month payment holiday has been escalated from early in the month, how much of escalating does my request require? It just seems as if no one is willing to deal with my request, this reflects badly on Dirextaxis as bad reviews are viewed by many potential clients.
MH
Markus H's update29 Apr 2020, 17:20
Reviewer Update
Good day
My request for a 3 month payment holiday has been escalated from early in the month, how much of escalating does my request require? It just seems as if no one is willing to deal with my request, this reflects badly on Dirextaxis as bad reviews are viewed by many potential clients.
My request for a 3 month payment holiday has been escalated from early in the month, how much of escalating does my request require? It just seems as if no one is willing to deal with my request, this reflects badly on Dirextaxis as bad reviews are viewed by many potential clients.
MH
Markus H's updateReviewer Update
07 May 2020, 10:26Good morning
I have yet to have my request for a 3 month payment holiday finalized, it has now been over a month since I have been calling and emailing Directaxis. The last email I received was to inform me that my application has been successful and that a customer service representatives will be contacting me within the next day in order to confirm with me whether I would like to take up the Covid-19 Cashflow Relief Loan. Another 4 days have gone by and I have not received the call. When will this be finalized?
I have yet to have my request for a 3 month payment holiday finalized, it has now been over a month since I have been calling and emailing Directaxis. The last email I received was to inform me that my application has been successful and that a customer service representatives will be contacting me within the next day in order to confirm with me whether I would like to take up the Covid-19 Cashflow Relief Loan. Another 4 days have gone by and I have not received the call. When will this be finalized?
MH
Markus H's update07 May 2020, 10:26
Reviewer Update
Good morning
I have yet to have my request for a 3 month payment holiday finalized, it has now been over a month since I have been calling and emailing Directaxis. The last email I received was to inform me that my application has been successful and that a customer service representatives will be contacting me within the next day in order to confirm with me whether I would like to take up the Covid-19 Cashflow Relief Loan. Another 4 days have gone by and I have not received the call. When will this be finalized?
I have yet to have my request for a 3 month payment holiday finalized, it has now been over a month since I have been calling and emailing Directaxis. The last email I received was to inform me that my application has been successful and that a customer service representatives will be contacting me within the next day in order to confirm with me whether I would like to take up the Covid-19 Cashflow Relief Loan. Another 4 days have gone by and I have not received the call. When will this be finalized?