AG
Adrian G
1 reviews | Active since May 2017
30 Aug 2019, 11:57
DirectAxis disgusting service
I've logged 3 calls trying to get a settlement letter. They don't communicate at all. Someone just called me to offer me a new loan, when I said I don't want a loan I want a settlement letter they hung up.
Helpful (0)
Replies (5)0
Replies (5)
DirectAxis's replyOfficial
30 Aug 2019, 14:15Hello, thank you for letting us know. This isn't the experience we aim to provide. We'll look into this immediately and will be in touch with you as soon as we've gathered more information. Team DirectAxis
Best regards,
DirectAxis's reply30 Aug 2019, 14:15
Official
Hello, thank you for letting us know. This isn't the experience we aim to provide. We'll look into this immediately and will be in touch with you as soon as we've gathered more information. Team DirectAxis
Best regards,
DirectAxis's replyOfficial
30 Aug 2019, 14:22You're loan account is closed. Would you like us to send you a paid up letter to the email address we have on record for you.
Best regards,
DirectAxis's reply30 Aug 2019, 14:22
Official
You're loan account is closed. Would you like us to send you a paid up letter to the email address we have on record for you.
Best regards,
AG
Adrian G's updateReviewer Update
30 Aug 2019, 14:27Yes, please send the letter and I would like a statement because I paid a guestimate so it's either short or you owe me a refund.
AG
Adrian G's update30 Aug 2019, 14:27
Reviewer Update
Yes, please send the letter and I would like a statement because I paid a guestimate so it's either short or you owe me a refund.
DirectAxis's replyOfficial
05 Sept 2019, 11:40 Hello, we’re pleased that everything has been cleared up. If you’d like you can post your thoughts and rate our level of service on our Facebook page www.facebook/DirectAxisSA. Thank you
Best regards,
DirectAxis's reply05 Sept 2019, 11:40
Official
Hello, we’re pleased that everything has been cleared up. If you’d like you can post your thoughts and rate our level of service on our Facebook page www.facebook/DirectAxisSA. Thank you
Best regards,
AG
Adrian G's updateReviewer Update
05 Sept 2019, 11:43It's not cleared up, I never got a statement
AG
Adrian G's update05 Sept 2019, 11:43
Reviewer Update
It's not cleared up, I never got a statement