MS
Marius S
1 reviews | Active since May 2019
10 May 2023, 08:45
DirectAxis - disappointed
You constantly harass me with call to extend my current loan and when I finally agree to do this you disappear.
I have spoken to you twice and is currently still awaiting the finalisation of my loan.
Please do clarify to me what the logic is behind your business model?
Helpful (0)
Replies (4)0
Replies (4)
DirectAxis's replyOfficial
10 May 2023, 09:13Hello Marius,
Thanks for reaching out to us.
We want to apologise for the experience you’ve had.
It’s not our usual standard and we understand how frustrating this delay must be.
We’re sorry that you’ve had to spend so much time on this.
We have escalated the matter to our sales support team and a consultant will be in contact with you.
Team DirectAxis
Thanks for reaching out to us.
We want to apologise for the experience you’ve had.
It’s not our usual standard and we understand how frustrating this delay must be.
We’re sorry that you’ve had to spend so much time on this.
We have escalated the matter to our sales support team and a consultant will be in contact with you.
Team DirectAxis
Best regards,
DirectAxis's reply10 May 2023, 09:13
Official
Hello Marius,
Thanks for reaching out to us.
We want to apologise for the experience you’ve had.
It’s not our usual standard and we understand how frustrating this delay must be.
We’re sorry that you’ve had to spend so much time on this.
We have escalated the matter to our sales support team and a consultant will be in contact with you.
Team DirectAxis
Thanks for reaching out to us.
We want to apologise for the experience you’ve had.
It’s not our usual standard and we understand how frustrating this delay must be.
We’re sorry that you’ve had to spend so much time on this.
We have escalated the matter to our sales support team and a consultant will be in contact with you.
Team DirectAxis
Best regards,
DirectAxis's replyOfficial
10 May 2023, 10:02Hello Marius, we're having difficulty contacting you. Please let us know when the best time for us would be to call you. Thank you.
Best regards,
DirectAxis's reply10 May 2023, 10:02
Official
Hello Marius, we're having difficulty contacting you. Please let us know when the best time for us would be to call you. Thank you.
Best regards,
MS
Marius S's updateReviewer Update
10 May 2023, 10:41You can call me @ 11:30
MS
Marius S's update10 May 2023, 10:41
Reviewer Update
You can call me @ 11:30
DirectAxis's replyOfficial
10 May 2023, 10:45Thanks, we'll relay this to the support team to contact you at the preferred time.
Best regards,
DirectAxis's reply10 May 2023, 10:45
Official
Thanks, we'll relay this to the support team to contact you at the preferred time.
Best regards,