Directaxis Debt Relief Loan no ***

On the 25th of June I published my review regarding the 3 months debt relief payment that I app**** with Directaxis and was approved telephonically in the beginning of May for the amount of R12 156 which covers 3 x monthly installments. In May there were no enough funds in my account knowing that the debt relief is approved and paid to my existing loan. The beginning of June I received calls and SMS demanding the installment for May. When I try to explain that I received documents through my email confirming that debt relief has been approved, they told me that because I did not send supporting documents loan can not be proceed. On the 25th of June Directaxis debits installment from my account. On the 26th that's were I send a rewiew to Hellopeter. Dirext axis rep**** as follows ( This is a 3 months payments break, facilitated by a separate credit agreement at prime interest rate. You also pay zero fees can settle early and will assist to process credit insurance claims where possible. And please rest assured that we are doing our very best for all our customers and our primary focus during this time is to act responsibly towards them....) The very same day on the 26th of June I received a call from Directaxis office apologizing for the inconvenience they caused. And they promised that I will receive a contact as soon as possible. After 2 days I received another call from their office demanding arrears for May. I tired to explain what happened but I have been told that as long as I did not send the supportive documents there is now way I can get debt relief loan. The money has been taken from account monthly until now on the 25th of August hence they loaded loan and interest into my existing loan. On the 24th of August 2020 I received a contact from FNB shows that I am starting paying loan as from the the 1st of September 2020. I called Directaxis on the 25th to find out about the installment that I am paying monthly and debt relief loan. A lady by the name of Sindiswa promised to refer the matter to her supervisor and advised me to call the following for a feedback. When. I call for a feedback on the 26th another lady by the name of Siphokazi told me that there is nothing on their system do I should send a Cancelation letter to ***. I send a cancelation letter the very same day but I did not receive any acknowledgment. Then I called on the 27th to confirm if my cancelation has been received. Because I do not see the reason why my loan' balance is extended while I am paying monthly installment. I send 2 emails for cancelation but according to the consultants there is no email on their system. On the 28th I received SMS says your account is in arrears replay with 1 debit the arrears amount or 2 to call you. I rep**** with 1 for them to take May installment because they are *********ing me on credit records. I REALLY NEED DIRECTAXIS TO REVERSE THE DEBT RELIEF PAYMENT AND GIVE ME SETTLEMENT TO PAY OFF THEIR LOAN. This Company services caused me lot of stress I do not want anything to do with them except to reverse all their charges and loan I will pay off their loan NOW