EL
Echelle L

1 reviews | Active since Aug 2021

15 Jan 2023, 10:29

Directaxis debt has been settled by Hollard and still they keep on handing me over

I lodged a complaint regarding a loan that was settled by Hollard insurance almost three years ago and being harassed by MBD. MBD withdrew the case, but only to find out I have been handed over to other attorneys once again. To my knowledge Hollard settled the account. Why after almost three years is it the first time I hear about it (since being harassed by MBD and now other attorneys). Why haven't I heard anything in more than two years and only now since about three months ago. I do not owe DirectAxis as it has been settled due to retrenchment and since the retrenchment struggled to find permanent employment. Is it possible for Directaxis to communicate with me by e-mail as I'm very busy during the day. Directaxis are in the wrong here! And even if I did owe them (which I don't), it would have prescribed already!

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Replies (2)
DirectAxis
DirectAxis's reply16 Jan 2023, 10:07
Official
 
Hello Echelle, 
 
Thanks for reaching out to us.  
 
Please accept our humble apologies for the unpleasant experience, we are here to assist.  
 
We have escalated the matter to our Accounts Support Team and will reach out to you as soon as we’ve gathered more information. 
 
Team DirectAxis 
EL
Echelle L's update23 Jan 2023, 11:31
Reviewer Update
Good morning
I deny that anyone tried to contact me. The fact of the matter is I have correspondence with IUA from the beginning of 2020 that they approved the claim whereafter I was under the impression that it has been settled. 2021 is a year after. Why haven't DirectAxis made any contact in 2020? If I did receive sms's in 2020/2021 I certainly wouldn't have ignored it. As per my review, can DirectAxis please correspond by e-mail with proof of all the accusations.