TS
Tshepiso S
1 reviews | Active since Feb 2021
23 Feb 2021, 12:14
DirectAxis Debiting for a canceled loan
I have an existing loan with them, they convinced me to take another loan on top of the 1 i have, i decided to cancel it and they told me it was processed and i should wait for it to reflect and send it back. I did that but they haven't canceled the loan, its reflecting on my statement. I've spent over R150 on airtime and their calling and entering my ID number but not even 1 person called back. They took me to various departments which couldn't solve my issue, I CANT PAY FOR A LOAN I NEVER TOOK.
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Replies (2)
DirectAxis's replyOfficial
23 Feb 2021, 14:52Hello Tshepiso,
We have received your review. We apologise that you had a poor experience, we'll make sure your comments go to the department head. Please allow us to have the matter investigated and resolved in a timeous manner. We’ll be escalating it onto our Customer Relationship Management team who will be making contact with you directly to get to the bottom of this. Team DirectAxis
We have received your review. We apologise that you had a poor experience, we'll make sure your comments go to the department head. Please allow us to have the matter investigated and resolved in a timeous manner. We’ll be escalating it onto our Customer Relationship Management team who will be making contact with you directly to get to the bottom of this. Team DirectAxis
Best regards,
DirectAxis's reply23 Feb 2021, 14:52
Official
Hello Tshepiso,
We have received your review. We apologise that you had a poor experience, we'll make sure your comments go to the department head. Please allow us to have the matter investigated and resolved in a timeous manner. We’ll be escalating it onto our Customer Relationship Management team who will be making contact with you directly to get to the bottom of this. Team DirectAxis
We have received your review. We apologise that you had a poor experience, we'll make sure your comments go to the department head. Please allow us to have the matter investigated and resolved in a timeous manner. We’ll be escalating it onto our Customer Relationship Management team who will be making contact with you directly to get to the bottom of this. Team DirectAxis
Best regards,
DirectAxis's replyOfficial
23 Feb 2021, 14:52 Hello Tshepiso, Please remember to send us the proof of payment once the funds have been transferred. Team DirectAxis
Best regards,
DirectAxis's reply23 Feb 2021, 14:52
Official
Hello Tshepiso, Please remember to send us the proof of payment once the funds have been transferred. Team DirectAxis
Best regards,