VB
Vincent B
1 reviews | Active since Jun 2020
15 Jun 2020, 18:51
DirectAxis
Every time you speak to an agent its a different story, all my documents were approved accordingly, thay will call you and never did I had to phone every single time then you just receive a message. Thay are very unprofessional been struggling over a week now. Apparently its quick and easy witch is all lies.
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DirectAxis's replyOfficial
17 Jun 2020, 09:10Hello Vincent We have received your review. We’re sorry to hear about your unpleasant experience in dealing with our contact centre, it’s not the kind of experience we aim to give our customers. We care about our customers and our primary focus is to act responsibly towards them. We'll look into this immediately and we will be in touch with you as soon as we've gathered more information. Team DirectAxis
DirectAxis's reply17 Jun 2020, 09:10
Official
Hello Vincent We have received your review. We’re sorry to hear about your unpleasant experience in dealing with our contact centre, it’s not the kind of experience we aim to give our customers. We care about our customers and our primary focus is to act responsibly towards them. We'll look into this immediately and we will be in touch with you as soon as we've gathered more information. Team DirectAxis