EW
Earl W
1 reviews | Active since Oct 2013
24 May 2021, 08:20
DirectAxis Customer Service Sucks
What a disappointing journey with Direct Axis, they add comments to your review and never call you back. Just to be clear, Customer Service at DirectAxis is non existent, they awesome when they wanna sell something to you but dont give a damn when you want to settle your bill. Customer Service training required at DirectAxis
Helpful (0)
Replies (9)0
Replies (9)
DirectAxis's replyOfficial
24 May 2021, 09:35Hello Earl, Thank you for reaching out to us. Please accept our humble apologies for the inconvenience caused. Our teams are currently dealing with your query. We have also asked a consultant from our support team to give you a call. Team DirectAxis
DirectAxis's reply24 May 2021, 09:35
Official
Hello Earl, Thank you for reaching out to us. Please accept our humble apologies for the inconvenience caused. Our teams are currently dealing with your query. We have also asked a consultant from our support team to give you a call. Team DirectAxis
EW
Earl W's updateReviewer Update
26 May 2021, 13:27Received a call yesterday, no commitment from QA at all, just asking me questions about my reason for wanting to settle, quite odd. Lets c if DA will actually commit to anything.
EW
Earl W's update26 May 2021, 13:27
Reviewer Update
Received a call yesterday, no commitment from QA at all, just asking me questions about my reason for wanting to settle, quite odd. Lets c if DA will actually commit to anything.
EW
Earl W's updateReviewer Update
31 May 2021, 11:44Could Ayanda please call me about this, It's been long enough now.
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Earl W's update31 May 2021, 11:44
Reviewer Update
Could Ayanda please call me about this, It's been long enough now.
EW
Earl W's updateReviewer Update
03 Jun 2021, 13:23Another day goes by and no feedback from DirectAxis. The entire customer service division is a joke if they cant respond to 1 customer
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Earl W's update03 Jun 2021, 13:23
Reviewer Update
Another day goes by and no feedback from DirectAxis. The entire customer service division is a joke if they cant respond to 1 customer
EW
Earl W's updateReviewer Update
07 Jun 2021, 08:58 Another week has gone by with no feedback from Ayanda. Waiting for someone at DirectAxis to make a decision. Seems nobody can. Nobody at DirectAxis cares about the customer
EW
Earl W's update07 Jun 2021, 08:58
Reviewer Update
Another week has gone by with no feedback from Ayanda. Waiting for someone at DirectAxis to make a decision. Seems nobody can. Nobody at DirectAxis cares about the customer
EW
Earl W's updateReviewer Update
09 Jun 2021, 09:32NOBODY IS HANDLING MY QUERY, STOP ADDING RUBBUSH COMMENTS TO THIS COMPLAINT
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Earl W's update09 Jun 2021, 09:32
Reviewer Update
NOBODY IS HANDLING MY QUERY, STOP ADDING RUBBUSH COMMENTS TO THIS COMPLAINT
EW
Earl W's updateReviewer Update
11 Jun 2021, 08:30 Still no feedback from this ****py service provider
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Earl W's update11 Jun 2021, 08:30
Reviewer Update
Still no feedback from this ****py service provider
EW
Earl W's updateReviewer Update
14 Jun 2021, 12:51 The ******* service continues, still no communication
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Earl W's update14 Jun 2021, 12:51
Reviewer Update
The ******* service continues, still no communication
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Earl W's updateReviewer Update
17 Jun 2021, 09:25 Ignoring the customer continues at DirectAxis
EW
Earl W's update17 Jun 2021, 09:25
Reviewer Update
Ignoring the customer continues at DirectAxis