JB
Jason B
1 reviews | Active since Sept 2015
15 Mar 2019, 19:51
DirectAxis' customer service is poor
I have sent email twice asking for loan statements and also sent proof of lumpsump payment with absolutely no response. Your customer care is shocking and pathetic.
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Replies (2)
DirectAxis's replyOfficial
18 Mar 2019, 09:37Hello, please accept our sincerest apologies. We're looking into it and will keep you in the loop until everything has been cleared up. So, expect a call or an email from us because we'll be in touch with you soon.
Best regards,
DirectAxis's reply18 Mar 2019, 09:37
Official
Hello, please accept our sincerest apologies. We're looking into it and will keep you in the loop until everything has been cleared up. So, expect a call or an email from us because we'll be in touch with you soon.
Best regards,
DirectAxis's replyOfficial
18 Mar 2019, 10:03Your statements are set to be sent every 3 months. The payment made on the 13th March will not reflect on the current statement but on your next issue which is set to be sent to you on the 11/04/2019.
Best regards,
DirectAxis's reply18 Mar 2019, 10:03
Official
Your statements are set to be sent every 3 months. The payment made on the 13th March will not reflect on the current statement but on your next issue which is set to be sent to you on the 11/04/2019.
Best regards,