DIRECTAXIS - COVID 19 NON RELIEF

Hello Peter

I made an application for Covid 19 Payment holiday for the months of May, June & July. I supp**** pay slips, letters from my employer and bank statements as per their requirements.

Despite providing Direct Axis on several occasions proof of my income being affected and all the documents they requested, I have not had a resolution. Instead l get a call from their collections department.

As a loyal customer of direct axis, my application should have be dealt with professionally and quickly.

However, despite my account being in good order prior to Covid 19, Direct Axis have shown no concern or willingness in allocating a consultant to me who can phone me or email me and assist me to reach a resolution.

In the meantime l have request that Direct Axis provide me with 1. A time line of communication from 16 March 2020 - to date 2. Copy of our correspondence for the same period 3. Copy of recorded conversations for the same period

It is very disappointing that Direct Axis have not done what they could to assist its customers amidst this unfortunate Covid 19 pandemic.