MG
Michael G
1 reviews | Active since Feb 2020
28 May 2020, 22:00
DirectAxis COVID-19
I approached them for relief during the COVID-19 period.
After forwarding the necessary documentation to the advertised department and making the online application, I have received nothing back from DirectAxis, My full premium has again been deducted.
Every time I phoned the advertised number, I received an SMS to go to the FNB online banking app and to go to the COVID-19 option, the problem with this is, I do not bank with FNB, so therefore will not be able to access the website function.
I phoned the Cape Town offices, spoke to someone in the call center, explained the situation and what I had already mailed through, the person on the other side (unfortunately I did not get her name) assured me that someone would be in contact as soon as they receive my documentation.
False advertising and promises.
Let me skip one payment and see how quickly they can contact me then.
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Replies (2)
DirectAxis's replyOfficial
29 May 2020, 13:30Hello Michael, We have received your review. Apologies, this isn't the experience we aim to provide. We recently implemented preventative measures to protect our team against the spread of the Coronavirus infections. As such, you may experience slight delays in responses from our agents. Please rest assured that we care about our customers and our primary focus during this time is to act responsibly towards them. It may be possible that our internal systems did not have sufficient time to update, hence the debit order being deducted. We'll escalate the matter to our COVID-19 support team and arrange for a consultant to call you. Team DirectAxis
Best regards,
DirectAxis's reply29 May 2020, 13:30
Official
Hello Michael, We have received your review. Apologies, this isn't the experience we aim to provide. We recently implemented preventative measures to protect our team against the spread of the Coronavirus infections. As such, you may experience slight delays in responses from our agents. Please rest assured that we care about our customers and our primary focus during this time is to act responsibly towards them. It may be possible that our internal systems did not have sufficient time to update, hence the debit order being deducted. We'll escalate the matter to our COVID-19 support team and arrange for a consultant to call you. Team DirectAxis
Best regards,
DirectAxis's replyOfficial
29 May 2020, 13:30 Hello Michael, We have received your review. Apologies, this isn't the experience we aim to provide. We recently implemented preventative measures to protect our team against the spread of the Coronavirus infections. As such, you may experience slight delays in responses from our agents. Please rest assured that we care about our customers and our primary focus during this time is to act responsibly towards them. It may be possible that our internal systems did not have sufficient time to update, hence the debit order being deducted. We'll escalate the matter to our COVID-19 support team and arrange for a consultant to call you. Team DirectAxis
Best regards,
DirectAxis's reply29 May 2020, 13:30
Official
Hello Michael, We have received your review. Apologies, this isn't the experience we aim to provide. We recently implemented preventative measures to protect our team against the spread of the Coronavirus infections. As such, you may experience slight delays in responses from our agents. Please rest assured that we care about our customers and our primary focus during this time is to act responsibly towards them. It may be possible that our internal systems did not have sufficient time to update, hence the debit order being deducted. We'll escalate the matter to our COVID-19 support team and arrange for a consultant to call you. Team DirectAxis
Best regards,