CL
Cheryll L
1 reviews | Active since Feb 2020
28 Jul 2020, 10:00
DirectAxis - Closed down?
Terrible service! No response on any email address. Just a ref number. No response on telephone numbers provided either. I’m sure they have closed down?
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Replies (2)
DirectAxis's replyOfficial
29 Jul 2020, 09:13Hello Cheryll, We’ve received your review. Please accept our humble apologies for any inconvenience caused in the process of trying to get assistance from us. We implemented preventative measures to protect our team against the spread of the Coronavirus infections. As such, you may experience delays in responses from our agents. We care about our customers and our primary focus is to assist them. We'll escalate the matter to our Customer Care support team and arrange for a consultant to call you. Team DirectAxis
Best regards,
DirectAxis's reply29 Jul 2020, 09:13
Official
Hello Cheryll, We’ve received your review. Please accept our humble apologies for any inconvenience caused in the process of trying to get assistance from us. We implemented preventative measures to protect our team against the spread of the Coronavirus infections. As such, you may experience delays in responses from our agents. We care about our customers and our primary focus is to assist them. We'll escalate the matter to our Customer Care support team and arrange for a consultant to call you. Team DirectAxis
Best regards,
DirectAxis's replyOfficial
30 Jul 2020, 10:00We're pleased that a consultant has been in touch with you, but if you require further assistance do let us know.
Best regards,
DirectAxis's reply30 Jul 2020, 10:00
Official
We're pleased that a consultant has been in touch with you, but if you require further assistance do let us know.
Best regards,