CO
Cobus O
1 reviews | Active since Jul 2021
25 Feb 2022, 08:02
Directaxis breaking national banking laws
DirectAxis is breaking banking laws by loading debit orders without client consent to different dates than agreed upon on the contract.
Now I have to pay reversal fees on account which Directaxis will credit me and when we signed the contract I did ask that we move the debit order to the last of the month instead of my salary date in order for me to prevent these situations but I was told no they cannot move it away from that date.
As per banking laws, if the date falls on a weekend, the debit order must be loaded for the next working day. 2 days before the date is not the next working day, and what about people that have not received salary yet?
Who is going to cover my cost now?
Their call center agents think it funny when you ask for banking details to ask you do you what to settle the full amount and drop the call because you are super upset about them thinking this is a joke. Also not providing there banking details and suggest that you phone them back on Monday.
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Replies (4)0
Replies (4)
DirectAxis's replyOfficial
25 Feb 2022, 10:17Hello Cobus, Thanks for reaching out to us. We apologise for your experience and the inconvenience caused. We understand your frustration and are here to assist. We have escalated your feedback to our Customer Care Team for assistance. Team DirectAxis
DirectAxis's reply25 Feb 2022, 10:17
Official
Hello Cobus, Thanks for reaching out to us. We apologise for your experience and the inconvenience caused. We understand your frustration and are here to assist. We have escalated your feedback to our Customer Care Team for assistance. Team DirectAxis
CO
Cobus O's updateReviewer Update
28 Feb 2022, 16:12DirectAxis so *********** that they don't even realize when their telephones are not working and keep on phoning you without someone on the other line talking back. Then they keep on phoning you while you are trying to work. When they finally realize they have an issue and resolved it and finally talk to you, then only they realize that they have miss understood the inquiry and have to escalate to someone else. Thus wasting time. So how can we trust a company whose sole purpose is to deal with money, that cannot even read properly and slap you with a bunch of excuses and policies that no one advised you about during the contract signing process?
All just to get a quick bug and then from there they most likely PUSH things as they feel and try and get more money out of you. Wish I could settle this account at this moment because this level of incompetence I do not require in Life.
All just to get a quick bug and then from there they most likely PUSH things as they feel and try and get more money out of you. Wish I could settle this account at this moment because this level of incompetence I do not require in Life.
CO
Cobus O's update28 Feb 2022, 16:12
Reviewer Update
DirectAxis so *********** that they don't even realize when their telephones are not working and keep on phoning you without someone on the other line talking back. Then they keep on phoning you while you are trying to work. When they finally realize they have an issue and resolved it and finally talk to you, then only they realize that they have miss understood the inquiry and have to escalate to someone else. Thus wasting time. So how can we trust a company whose sole purpose is to deal with money, that cannot even read properly and slap you with a bunch of excuses and policies that no one advised you about during the contract signing process?
All just to get a quick bug and then from there they most likely PUSH things as they feel and try and get more money out of you. Wish I could settle this account at this moment because this level of incompetence I do not require in Life.
All just to get a quick bug and then from there they most likely PUSH things as they feel and try and get more money out of you. Wish I could settle this account at this moment because this level of incompetence I do not require in Life.
CO
Cobus O's updateReviewer Update
14 Mar 2022, 14:02Direct Axis... If I dont phone someone or send them an email, I will also have difficulty getting in touch them. I can show you my call records, NO ONE from your company has been contact(or even tried to make contact) in since 28-02-2022, where said consultant promised someone will be in contact on the 02-03-2022 (which never happend).... Can we please have this issue resolved ASAP as next week the 27th is on a Sunday again... And I will not cover the reversal fees from my own money AGAIN!
CO
Cobus O's update14 Mar 2022, 14:02
Reviewer Update
Direct Axis... If I dont phone someone or send them an email, I will also have difficulty getting in touch them. I can show you my call records, NO ONE from your company has been contact(or even tried to make contact) in since 28-02-2022, where said consultant promised someone will be in contact on the 02-03-2022 (which never happend).... Can we please have this issue resolved ASAP as next week the 27th is on a Sunday again... And I will not cover the reversal fees from my own money AGAIN!
CO
Cobus O's updateReviewer Update
16 Mar 2022, 18:58Ditect Axis its been 2 days and still no one has tried to contact me... Next Friday it will be exactly a month and still is still not resolved....
CO
Cobus O's update16 Mar 2022, 18:58
Reviewer Update
Ditect Axis its been 2 days and still no one has tried to contact me... Next Friday it will be exactly a month and still is still not resolved....