Directaxis bad service
I have been trying to claim for my late husband. They have advised me to send outstanding documents and I did twice..Everytime when I call for follow up they tell me that they did not receive my emails or keep me holding for long then hangup.i am really frustrated and no one seems to assist.
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DirectAxis's replyOfficial
07 Jun 2023, 08:39Hello Connie,
Thanks for reaching out to us.
Please accept our humble apologies for the unpleasant experience, we will do our best to ensure that we rebuild and regain your trust.
We’ve escalated your feedback to our Claims Support Team and a consultant will be in touch with you.
Team DirectAxis
Thanks for reaching out to us.
Please accept our humble apologies for the unpleasant experience, we will do our best to ensure that we rebuild and regain your trust.
We’ve escalated your feedback to our Claims Support Team and a consultant will be in touch with you.
Team DirectAxis
DirectAxis's reply07 Jun 2023, 08:39
Official
Hello Connie,
Thanks for reaching out to us.
Please accept our humble apologies for the unpleasant experience, we will do our best to ensure that we rebuild and regain your trust.
We’ve escalated your feedback to our Claims Support Team and a consultant will be in touch with you.
Team DirectAxis
Thanks for reaching out to us.
Please accept our humble apologies for the unpleasant experience, we will do our best to ensure that we rebuild and regain your trust.
We’ve escalated your feedback to our Claims Support Team and a consultant will be in touch with you.
Team DirectAxis