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BvdW
Brenda van der Walt

1 reviews | Active since Dec 2012

08 May 2020, 09:22

DIRECTAXIS

IRRITATED CLIENT - BEEN HARASSED TOO OFTEN BY DIRECT AXIS I put a review about Direct Axis about me been retrenched and unable to pay my account due to no funds available. The response I got from them is they will get back to me. I did not hear anything from them and now today - 30/04/2020 I get another sms from them saying: "This is an urgent Message from Wesbank Cashpower, you've failed to honour your commitment to pay R1302.14 on 25 April. We will proceed with further again against you. Reply 1 for debit order for 25/05/2020 or reply to 2 for them to call me - I pressed 2.

Whenever I get these messages I press 2 and nobody ever phones me. How can I pay this when there is no income coming in - I am at my wits end with everything. I have been retrenched/unemployed since July 2019 and now with the Covid-19 virus there is still no jobs. I stress every month how to survive.

I am still receiving SMS and when i type 2 nobody responds Please respond via email and I am having network problems on my cellphone number

0
Replies (4)
DirectAxis
DirectAxis's reply08 May 2020, 11:34
Official
Hello Brenda We have received your review. Apologies, this isn't the experience we aim to provide. Please rest assured that we are doing our very best to assist our customers during this time. We have arranged for a consultant from our accounts department to call you and discuss your concerns. Team DirectAxis 

Best regards,

BvdW
Brenda van der Walt's update08 May 2020, 12:02
Reviewer Update
Thank you for your feedback.
I appreciate it, but as mentioned I need someone to contact me via email as my phone is not working as having network problems all the time
DirectAxis
DirectAxis's reply08 May 2020, 13:23
Official
Hello Benda. We have sent you an email, please let us know that you’ve received it. Thank you.

Best regards,

BvdW
Brenda van der Walt's update19 May 2020, 11:33
Reviewer Update
Good Morning
So after all my messages to DirectAxis and asking them to contact me via email I get an sms on 16 May 2020 advising that my account has been handed over to MBD attorneys and I must pay R1302.14 via online.
How is a unemployed person with no forms of income and no job suppose to pay for this????
I am so angry as I have discussed my matter on hellopeter and to directaxis plenty times.
I can't even put food on the table for my family and now I have this worry over my head to.
This is unacceptable service from DirectAxis