GV
GayleH V
1 reviews | Active since Aug 2025
23 Jan 2019, 09:55
DirectAxis are *******! Pay back the money ...
A loan I took out in October 2018 was paid up on the 18th December 2018 by Nedbank on my behalf. On the 31st December 2018, charges and an instalment were debited off my account. I received a statement saying that they would be debiting again on 31st January 2019, despite the account being in credit! When I emailed a complaint, I received an automated message saying that I would be contacted within 48 hours, but I am still waiting. When I phoned them, they advised that they had no record of Nedbank requesting a settlement figure ... how could Nedbank have known what to pay? I am still waiting for someone to call me, despite three emails and a phone call to them. I will NEVER use them again, as I consider a company that takes money to which it is not entitled *******! Pay me back the overpayments without delay.
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Replies (5)
DirectAxis's replyOfficial
23 Jan 2019, 11:30 Hello, please accept our sincerest apologies. We're looking into it and will keep you in the loop until everything has been cleared up. So, expect a call or an email from us because we'll be in touch with you soon. Team DirectAxis
DirectAxis's reply23 Jan 2019, 11:30
Official
Hello, please accept our sincerest apologies. We're looking into it and will keep you in the loop until everything has been cleared up. So, expect a call or an email from us because we'll be in touch with you soon. Team DirectAxis
GV
GayleH V's updateReviewer Update
23 Jan 2019, 13:58Soon is not soon enough. If you debit me on the 31st January 2019, I will lay theft charges with the SAP.
GV
GayleH V's update23 Jan 2019, 13:58
Reviewer Update
Soon is not soon enough. If you debit me on the 31st January 2019, I will lay theft charges with the SAP.
GV
GayleH V's updateReviewer Update
23 Jan 2019, 16:18I am not impressed. All I have had is requests for documents that have already been sent to you. Not one phone call ... and all you have done is accuse Nedbank of lying which I find hard to believe. How could Nedbank have paid an amount to you if you did not tell them what amount to pay? I am taking this matter further, and have already contacted an attorney. I will not be patient and wait for you to take months as it appears happens regularly with clients. I have requested contact email addresses and/or phone numbers for a supervisor/manager in the settlement department from you, which you have ignored. Your service is disgusting. Considering that I was bombarded with letters and messages begging me to take out a loan with you, it is most strange that now that there is an issue with your having been overpaid, and continuing to debit my account with both charges and instalments, you are suddenly very quiet!
GV
GayleH V's update23 Jan 2019, 16:18
Reviewer Update
I am not impressed. All I have had is requests for documents that have already been sent to you. Not one phone call ... and all you have done is accuse Nedbank of lying which I find hard to believe. How could Nedbank have paid an amount to you if you did not tell them what amount to pay? I am taking this matter further, and have already contacted an attorney. I will not be patient and wait for you to take months as it appears happens regularly with clients. I have requested contact email addresses and/or phone numbers for a supervisor/manager in the settlement department from you, which you have ignored. Your service is disgusting. Considering that I was bombarded with letters and messages begging me to take out a loan with you, it is most strange that now that there is an issue with your having been overpaid, and continuing to debit my account with both charges and instalments, you are suddenly very quiet!
GV
GayleH V's updateReviewer Update
25 Jan 2019, 11:39And still I wait ... despite being told yesterday that the refund would be reflecting in my account today, I have not had the settlement letter, payment or any communication other than one phone call this morning. All I was told that was "I will try" which is just not good enough. You do not have the right to keep my money, you need to pay me interest and reverse all debits after payment as made in full. Why must I pay interest on a credit balance, when you are not paying me interest on the credit you owe me? If this is not done by 12 noon today, my attorneys will be contacting your Directors, Messrs Christaudo and Gwerengwe at their personal addresses which are known to us.
GV
GayleH V's update25 Jan 2019, 11:39
Reviewer Update
And still I wait ... despite being told yesterday that the refund would be reflecting in my account today, I have not had the settlement letter, payment or any communication other than one phone call this morning. All I was told that was "I will try" which is just not good enough. You do not have the right to keep my money, you need to pay me interest and reverse all debits after payment as made in full. Why must I pay interest on a credit balance, when you are not paying me interest on the credit you owe me? If this is not done by 12 noon today, my attorneys will be contacting your Directors, Messrs Christaudo and Gwerengwe at their personal addresses which are known to us.
GV
GayleH V's updateReviewer Update
28 Jan 2019, 12:39No, you have not refunded me. As at 12.38 p.m. on 28th January 2019, I have not been paid. I have not received the paid up letter, the proof of payment or any of the documents requested. I am reporting your ********** practices to the FAIS Ombudsman.
GV
GayleH V's update28 Jan 2019, 12:39
Reviewer Update
No, you have not refunded me. As at 12.38 p.m. on 28th January 2019, I have not been paid. I have not received the paid up letter, the proof of payment or any of the documents requested. I am reporting your ********** practices to the FAIS Ombudsman.