ZM
Zintle M
1 reviews | Active since May 2018
28 Sept 2020, 16:32
DirectAxis are *******!!
My mother called DirectAxis to ask for the settle amount on her account as well as their banking details. The consultant she spoke to gave her all the necessary details to make the settlement.
On 19 August 2020, she paid a settlement amount of R108 525, 08 into their account. On the last day of August 2020, DirectAxis tried to debit her account for her monthly installment of R4500 AFTER she had already settled the account. On 15 September 2020, DirectAxis debited her account again. My mother has been calling DirectAxis for over a month. She was instructed to request and send a Proof of Payment because they told her that she used the wrong reference (she used her name and surname) and was supposed to use her Account number which she was not given by the consultant who assisted her.
She sent her proof of payment to the collections department and nothing Changed. She called again and was asked to resend the proof of payment and once again, she sent it. Even after this, DirectAxis continues to Debit her account!
It is absolutely disgusting that during this time, where people are pinching every penny, companies like DirectAxis ***** money from people! It is absolutely disgusting that after more than one hundred thousand was paid into their account, they continue to take more people!
Helpful (0)
Replies (9)0
Replies (9)
DirectAxis's replyOfficial
29 Sept 2020, 11:56Hello Zintle, We’ve received your review. We’re sorry about the inconvenience caused in trying to resolve this query. We care about our customers and will assist to have your mother’s query resolved. We will escalate your query to a Team Leader in our support team to look into this and have the matter resolved. Team DirectAxis
Best regards,
DirectAxis's reply29 Sept 2020, 11:56
Official
Hello Zintle, We’ve received your review. We’re sorry about the inconvenience caused in trying to resolve this query. We care about our customers and will assist to have your mother’s query resolved. We will escalate your query to a Team Leader in our support team to look into this and have the matter resolved. Team DirectAxis
Best regards,
ZM
Zintle M's updateReviewer Update
29 Sept 2020, 16:39The matter has been “escalated” since August and nothing has been done! On top of that, your collections department is the most inefficient department- they don’t answer calls and when they do, you hear the consultants having fat chats instead of dealing with the caller!
My mother has been waiting for a call from your *********** Escalations Department and no one has called. The only thing DirectAxis excels in, is *****ing money from people’s accounts!
If this matter isn’t resolved by the end of this week, we will definitely take more extreme measures!
My mother has been waiting for a call from your *********** Escalations Department and no one has called. The only thing DirectAxis excels in, is *****ing money from people’s accounts!
If this matter isn’t resolved by the end of this week, we will definitely take more extreme measures!
ZM
Zintle M's update29 Sept 2020, 16:39
Reviewer Update
The matter has been “escalated” since August and nothing has been done! On top of that, your collections department is the most inefficient department- they don’t answer calls and when they do, you hear the consultants having fat chats instead of dealing with the caller!
My mother has been waiting for a call from your *********** Escalations Department and no one has called. The only thing DirectAxis excels in, is *****ing money from people’s accounts!
If this matter isn’t resolved by the end of this week, we will definitely take more extreme measures!
My mother has been waiting for a call from your *********** Escalations Department and no one has called. The only thing DirectAxis excels in, is *****ing money from people’s accounts!
If this matter isn’t resolved by the end of this week, we will definitely take more extreme measures!
DirectAxis's replyOfficial
30 Sept 2020, 13:49Hello Zintle, we're sorry about the delay in assisting you. We've re-escalated your review to our Management Team for assistance. Team DirectAxis
Best regards,
DirectAxis's reply30 Sept 2020, 13:49
Official
Hello Zintle, we're sorry about the delay in assisting you. We've re-escalated your review to our Management Team for assistance. Team DirectAxis
Best regards,
ZM
Zintle M's updateReviewer Update
04 Oct 2020, 12:04I spoke to Alfonso from the Escalations Department who said the money was found and had been allocated to my mother’s account. Today, you debited her account again! This is disgusting!!!
ZM
Zintle M's update04 Oct 2020, 12:04
Reviewer Update
I spoke to Alfonso from the Escalations Department who said the money was found and had been allocated to my mother’s account. Today, you debited her account again! This is disgusting!!!
DirectAxis's replyOfficial
05 Oct 2020, 15:15Hello Zintle,
Thanks for reaching out to us.
We are extremely sorry about the difficulties you have been experiencing in trying to resolve your mother’s query.
We’ve escalated your query to our support team and will ensure your issue is resolved.
Team DirectAxis
Thanks for reaching out to us.
We are extremely sorry about the difficulties you have been experiencing in trying to resolve your mother’s query.
We’ve escalated your query to our support team and will ensure your issue is resolved.
Team DirectAxis
Best regards,
DirectAxis's reply05 Oct 2020, 15:15
Official
Hello Zintle,
Thanks for reaching out to us.
We are extremely sorry about the difficulties you have been experiencing in trying to resolve your mother’s query.
We’ve escalated your query to our support team and will ensure your issue is resolved.
Team DirectAxis
Thanks for reaching out to us.
We are extremely sorry about the difficulties you have been experiencing in trying to resolve your mother’s query.
We’ve escalated your query to our support team and will ensure your issue is resolved.
Team DirectAxis
Best regards,
ZM
Zintle M's updateReviewer Update
07 Oct 2020, 19:57Please call me and stop being ***********! Nothing has been done in over 2 weeks. I’m sick and tired of these stupid messages about the matter being escalated but not resolved. You call yourselves an authorized FSP when you’re actually ******* that don’t want to close paid off accounts So that you can continue deducting!
My number is +***
My number is +***
ZM
Zintle M's update07 Oct 2020, 19:57
Reviewer Update
Please call me and stop being ***********! Nothing has been done in over 2 weeks. I’m sick and tired of these stupid messages about the matter being escalated but not resolved. You call yourselves an authorized FSP when you’re actually ******* that don’t want to close paid off accounts So that you can continue deducting!
My number is +***
My number is +***
DirectAxis's replyOfficial
08 Oct 2020, 09:01Hello Zintle,
Thanks for reaching out to us.
Our management team are in the process of dealing with your query. They will contact you with feedback as soon as everything is sorted.
We will keep you in the loop to let you know when everything has been completed.
Team DirectAxis
Thanks for reaching out to us.
Our management team are in the process of dealing with your query. They will contact you with feedback as soon as everything is sorted.
We will keep you in the loop to let you know when everything has been completed.
Team DirectAxis
Best regards,
DirectAxis's reply08 Oct 2020, 09:01
Official
Hello Zintle,
Thanks for reaching out to us.
Our management team are in the process of dealing with your query. They will contact you with feedback as soon as everything is sorted.
We will keep you in the loop to let you know when everything has been completed.
Team DirectAxis
Thanks for reaching out to us.
Our management team are in the process of dealing with your query. They will contact you with feedback as soon as everything is sorted.
We will keep you in the loop to let you know when everything has been completed.
Team DirectAxis
Best regards,
ZM
Zintle M's updateReviewer Update
02 Nov 2020, 10:19It’s the 2nd of November and my query still hasn’t been resolved! DirectAxis is completely disgusting and no one from your company knows what they’re doing. You are all *********** ******* who have been given jobs that you do not understand.
The fact that you don’t even have the decency to call or send an email is disgraceful. Instead, you respond by saying the matter has been escalated yet nothing has been done! It’s been 3 months! You all should be ashamed of yourselves!
The fact that you don’t even have the decency to call or send an email is disgraceful. Instead, you respond by saying the matter has been escalated yet nothing has been done! It’s been 3 months! You all should be ashamed of yourselves!
ZM
Zintle M's update02 Nov 2020, 10:19
Reviewer Update
It’s the 2nd of November and my query still hasn’t been resolved! DirectAxis is completely disgusting and no one from your company knows what they’re doing. You are all *********** ******* who have been given jobs that you do not understand.
The fact that you don’t even have the decency to call or send an email is disgraceful. Instead, you respond by saying the matter has been escalated yet nothing has been done! It’s been 3 months! You all should be ashamed of yourselves!
The fact that you don’t even have the decency to call or send an email is disgraceful. Instead, you respond by saying the matter has been escalated yet nothing has been done! It’s been 3 months! You all should be ashamed of yourselves!
ZM
Zintle M's updateReviewer Update
02 Nov 2020, 10:19Bunch of *******!!!!
ZM
Zintle M's update02 Nov 2020, 10:19
Reviewer Update
Bunch of *******!!!!