EK
Elza K
1 reviews | Active since Feb 2013
29 Nov 2020, 18:43
DirectAxis and Vericred Poor Customer services
Direct Axis and Vericred are two companies having a huge gap in their communication. Direct Axis handed my account to Vericred. Now after long time Vericred says my account was closed by them on 2 Oct 20, according to Direct Axis it was. No one can help and sort my situation as the two companies just keep on telling I must contact the other one. In the meantime I keep on depositing into Vericred as I do not have any other banking details. This is very bad as I am keeping up my end of the arrangement. but none of these two are. Vericred say they cannot do anything, and keep on promising to come back to me. None happened so far.
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DirectAxis's replyOfficial
30 Nov 2020, 12:32Hello Elza, Thanks for reaching out to us. Please accept our humble apologies for inconveniencing you, we acknowledge your frustration. We have escalated your review to our Recoveries Department and they will look into the matter and resolve the issue as soon as possible. We will keep you in the loop until everything is sorted. Team DirectAxis
Best regards,
DirectAxis's reply30 Nov 2020, 12:32
Official
Hello Elza, Thanks for reaching out to us. Please accept our humble apologies for inconveniencing you, we acknowledge your frustration. We have escalated your review to our Recoveries Department and they will look into the matter and resolve the issue as soon as possible. We will keep you in the loop until everything is sorted. Team DirectAxis
Best regards,