1 reviews | Active since May 2021
Directaxis and Horrific-Poor and Embarrassing Customer Service
With regards to above company, I hereby confirm that I have paid off my loan, early March 2021 and my account was still debited by Directaxis on the 20th March. I then call them and I was advised that they can see the pay off amount but I needed to send a proof of payment, which I did on the 29 March 2021 via email.
On the 01 April 2021 I did a follow up regarding my refund together with an interest and I have made telephone calls to the company still I did not get help but I was advised on the 29 March and on the 02 April that my refund was going to be processed within ten days. To my surprise my account was debited again this month on the 20 April and I am left with unpaid debit orders and my FNB Branch was calling me. The truth must be told I am not happy I am flabbergasted and disappointed with the Customer Service I am getting, I am frustrated and humiliated and this is embarrassing ,that such a big company like Directaxis can display Poor, Horrific Customer Service.
on the 23 March I have sent fourth email to the company stating clearly that I needed the following to be done ,before 14:00pm.
* I need my full refund paid to my account. *I need the unpaid debit order fees. *letter confirming that the account is closed. and I was given a courtesy call by one lady and I asked her to request her manager to call me to date still waiting for Miss Zimkitha's manager to call me.
The above situation has dented my credit profile, I have 7 unpaid debit order and I am left in the darkness.
I have sent emails to (***, ***,*** and ***.
Regards
Annex (A)
With regards to above matter, I hereby confirm that the matter is not resolved till to date , my account was debited on the 20th March 2021 by Directaxis after I have paid up my loan and I was advised that within ten days, my refund was going to be credited to my account.
on the email dated 01 April 2021 12:43 I have requested my refund together with the interest accumulated on the refund reason being that Directaxis took more than a month to refund me, refund was only paid on the 22 April 2021.
Annex (B)
On the 20th April 2021 my account was debited again by Directaxis and I was left with unpaid debit orders and my FNB Branch was calling me. On the 23 April 2021 i have send email requesting the following:
*I need my full refund paid to my account. *I need the unpaid debit order fees. *letter confirming that the account is closed.
To date I can confirm that I have received a letter confirming that my account is closed and my refund was credited to my account on the 22 April 2021.
Last Monday on 10 May 2021 I was asked to send my bank statement in order to conduct verification on the unpaid debit order charges fees, till today no feed back.
Outstanding issues:
* I need the unpaid debit order charges fees.
* Interest accumulated during the first refund
Regards
Nqobizitha Shepherd Zikalala
Annex (A)
With regards to above matter, I hereby confirm that the matter is not resolved till to date , my account was debited on the 20th March 2021 by Directaxis after I have paid up my loan and I was advised that within ten days, my refund was going to be credited to my account.
on the email dated 01 April 2021 12:43 I have requested my refund together with the interest accumulated on the refund reason being that Directaxis took more than a month to refund me, refund was only paid on the 22 April 2021.
Annex (B)
On the 20th April 2021 my account was debited again by Directaxis and I was left with unpaid debit orders and my FNB Branch was calling me. On the 23 April 2021 i have send email requesting the following:
*I need my full refund paid to my account. *I need the unpaid debit order fees. *letter confirming that the account is closed.
To date I can confirm that I have received a letter confirming that my account is closed and my refund was credited to my account on the 22 April 2021.
Last Monday on 10 May 2021 I was asked to send my bank statement in order to conduct verification on the unpaid debit order charges fees, till today no feed back.
Outstanding issues:
* I need the unpaid debit order charges fees.
* Interest accumulated during the first refund
Regards
Nqobizitha Shepherd Zikalala