DirectAxis and FRB make it impossible to apply for help and even then, it's not really help!

Got an email from [email protected] in regards to the COVID Relief.

SEEING that DirectAxis is part of the FIRST RAND GROUP, a.k.a mainly FNB, they are offering customers 'relief' in the form of a loan! REALLY?? NO Payment holidays?? Instead they lend you MORE money??

Sad fact is - people might have to take this option!

MY MAIN COMPLAINT:

I'm teach music at a prominant contemporary school.. ISSUE: People pay for face to face lessons,and they pay per month or per lesson,SO when the school is closed, LIKE IT'S BEEN SINCE THE 26th of MARCH, I CAN'T TEACH! Also - SEEING THAT THE SCHOOL IS CLOSED (PHYSICALLY SHUTDOWN until the President decides differently), I CAN'T DO ANY FACE TO FACE LESSONS or GET ANY OFFICIAL LETTERS OR MAILS STATING THE SCHOOL IS CLOSED,AS ALL-OF-THE-STAFF have been sent home and are on lock down!! So how the F do you want me to get a letter from my employer to say that it's closed?? Do you want my admin lady to go into work ,where the work PC is,in order to send you an OFFICIAL LETTER?? So,let my employer or admin contravene the lock down orders,in order to send a letter from the ONLY PC that letter can be sent from?? SO WHAT YOU'RE SAYING IS - LET'S MAKE IT SUPER DIFFICULT TO 'HELP' and even when we do,it's in the FORM OF ANOTHER LOAN??

NOW, what irks me more, is the fact that I might have to do that and that FNB and DIRECTAXIS makes it impossible.

The other move they want is us to show finances,which makes sense, BUT - - Listen smart a.s.s.e.s: The last salary that came in in the beginning of April,was MADE POSSIBLE due to the lock down happening at the end of the F'ing month!! Of course it's going to reflect a salary!! The issue stems after THIS MONTH!! Seeing that it's been 19/20 days without being able to physically go into work,how the F do you want us to keep paying loans etc - - IT'S NOT BY CHOICE - THE PRESIDENT FORCEFULLY SHUT US DOWN TO PROTECT THE MASSES,YET YOU DON'T CARE WHAT OTHER FINANCIAL INSTITUTIONS ARE DOING!! Hell,it took you nearly TWO WEEKS to reply to my email, about you relief options and if you are following suit with the rest of the financial institutions!

SO,to finalize - IF I NEEDED your COVID relief, HOW do you want me to send you a letter from my employer,if it's IMPOSSIBLE to acquire during lock down and why the F do you take my previous month's salary as proof that a client won't need help after nearly a month of not being able to go into work?? SO what you're saying is,is that you won't help without a letter stating we're shutdown,BUT the letter can't be done,unless it's done from the work PC...See the PROBLEM??

Trying to do online lessons,BUT only less than a QUARTER of the students opted for this and even then, a lot negate on the lessons on the day!!

WHY AREN'T YOU DOING WHAT ABSA,NEDBANK or the other NORMAL institutions are doing??

You make it IMPOSSIBLE to ask for help! Please understand that once life continues outside of lock down, and work picks up again, the clients will be able to honor their commitments - THIS WAS NOT OUR CHOICE! NOT TO MAKE A LIVING WAS NOT OUR CHOICE! NOT BEING ABLE TO WORK and PAY FOR THINGS WAS NOT OUR CHOICE! THIS IS THE WILL OF THE GOVERNMENT AND THE PRESIDENT, NOT YOUR CLIENTS!