JS
Johan S
1 reviews | Active since Sept 2020
20 Sept 2020, 23:47
DIRECTAXIS AND BAD SERVICE DIRECTAXIS AND BAD SERVICE DIRECTAXIS AND BAD SERVICE
!!!!VERY!!!!!!!!VERY!!!!!!!!VERY!!!!!!BAD!!!!!!BAD!!!!!!BAD!!!!!! SERVICE !!!!!!!DIRECTAXIS!!!!! Public please be aware of the very bad service by DirectAxis especially during this time. My account with DirectAxis was settled end of July but August they still deducted after numerous calls to the call center. All this after all the necessary documentation was forwarded to them and a promise made on 20 August that I will receive my refund within 5 to 10 working days. In September the debit order was deducted again. All my enquiries were referred to a Manager for payment and was transferred to a Manager twice on enquiry only to hold for 30 to 40 minutes and the be cut off. Please people if you can avoid doing business with DirectAxis please try to avoid it at all times. !!!!!!!!!BAD!!!!!!!!!!!!!!!!BAD!!!!!!!!!!!!!!!!BAD!!!!!!!!!!!!!!!DirectAxis
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Replies (4)
DirectAxis's replyOfficial
21 Sept 2020, 15:48Hello Johan, We’ve received your review. Please accept our humble apologies for any inconvenience caused in the process of trying to close your account. We’ll escalate your query onto our support team and arrange for a consultant to contact you to clear things up. Team DirectAxis
DirectAxis's reply21 Sept 2020, 15:48
Official
Hello Johan, We’ve received your review. Please accept our humble apologies for any inconvenience caused in the process of trying to close your account. We’ll escalate your query onto our support team and arrange for a consultant to contact you to clear things up. Team DirectAxis
JS
Johan S's updateReviewer Update
22 Sept 2020, 13:11I am not comfortable providing my personal info on this site. Please provide me with contact details of DirectAxis of someone that can assist and please not the general contact Centre because I've been struggling since end of July to be assisted.
JS
Johan S's update22 Sept 2020, 13:11
Reviewer Update
I am not comfortable providing my personal info on this site. Please provide me with contact details of DirectAxis of someone that can assist and please not the general contact Centre because I've been struggling since end of July to be assisted.
JS
Johan S's updateReviewer Update
23 Sept 2020, 08:35!!!!!!!!!!!VERY BAD SERVICE DIRECTAXIS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
???????DIRECTAXIS?????????DIRECTAXIS? ???????DIRECTAXIS?????????
And there we go again, electronic feedback with no real intention to assist the client.
!!!!!!!!!!!VERY BAD SERVICE DIRECTAXIS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
???????DIRECTAXIS?????????DIRECTAXIS? ???????DIRECTAXIS?????????
???????DIRECTAXIS?????????DIRECTAXIS? ???????DIRECTAXIS?????????
And there we go again, electronic feedback with no real intention to assist the client.
!!!!!!!!!!!VERY BAD SERVICE DIRECTAXIS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
???????DIRECTAXIS?????????DIRECTAXIS? ???????DIRECTAXIS?????????
JS
Johan S's update23 Sept 2020, 08:35
Reviewer Update
!!!!!!!!!!!VERY BAD SERVICE DIRECTAXIS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
???????DIRECTAXIS?????????DIRECTAXIS? ???????DIRECTAXIS?????????
And there we go again, electronic feedback with no real intention to assist the client.
!!!!!!!!!!!VERY BAD SERVICE DIRECTAXIS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
???????DIRECTAXIS?????????DIRECTAXIS? ???????DIRECTAXIS?????????
???????DIRECTAXIS?????????DIRECTAXIS? ???????DIRECTAXIS?????????
And there we go again, electronic feedback with no real intention to assist the client.
!!!!!!!!!!!VERY BAD SERVICE DIRECTAXIS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
???????DIRECTAXIS?????????DIRECTAXIS? ???????DIRECTAXIS?????????
JS
Johan S's updateReviewer Update
28 Sept 2020, 17:21 !!!!VERY!!!!!!!!VERY!!!!!!!!VERY!!!!!!BAD!!!!!!BAD!!!!!!BAD!!!!!! SERVICE !!!!!!!DIRECTAXIS!!!!!
And still no feedback from DirectAxis.
Received the email *** on 23 Sep 2020 and no feedback or action from DirectAxis, very bad service. My account was paid up on 30 July. Debit orders still went off on Aug and Sep. I had to reverse the one for Sep and stop it at the bank. Still waiting for Aug refund and account still reflect open on my FNB, wonder if FNB can assist in getting service from DirectAxis.
If you can prevent it never use them they just make desperate situation worse. Please avoid DirectAxis.
And still no feedback from DirectAxis.
Received the email *** on 23 Sep 2020 and no feedback or action from DirectAxis, very bad service. My account was paid up on 30 July. Debit orders still went off on Aug and Sep. I had to reverse the one for Sep and stop it at the bank. Still waiting for Aug refund and account still reflect open on my FNB, wonder if FNB can assist in getting service from DirectAxis.
If you can prevent it never use them they just make desperate situation worse. Please avoid DirectAxis.
JS
Johan S's update28 Sept 2020, 17:21
Reviewer Update
!!!!VERY!!!!!!!!VERY!!!!!!!!VERY!!!!!!BAD!!!!!!BAD!!!!!!BAD!!!!!! SERVICE !!!!!!!DIRECTAXIS!!!!!
And still no feedback from DirectAxis.
Received the email *** on 23 Sep 2020 and no feedback or action from DirectAxis, very bad service. My account was paid up on 30 July. Debit orders still went off on Aug and Sep. I had to reverse the one for Sep and stop it at the bank. Still waiting for Aug refund and account still reflect open on my FNB, wonder if FNB can assist in getting service from DirectAxis.
If you can prevent it never use them they just make desperate situation worse. Please avoid DirectAxis.
And still no feedback from DirectAxis.
Received the email *** on 23 Sep 2020 and no feedback or action from DirectAxis, very bad service. My account was paid up on 30 July. Debit orders still went off on Aug and Sep. I had to reverse the one for Sep and stop it at the bank. Still waiting for Aug refund and account still reflect open on my FNB, wonder if FNB can assist in getting service from DirectAxis.
If you can prevent it never use them they just make desperate situation worse. Please avoid DirectAxis.