VA
Virginia A
1 reviews | Active since May 2020
24 Nov 2020, 20:53
Directaxis accout
I would never recommend a friend to DirectAxis they so unprofessional at sorting out queries. I cant wait to settle their loan account. The reason for my review its been 2 months my problem is still not sorted out. All their agents can say we will come back to and never do what a bad way to handle your people who you call your customers.
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DirectAxis's replyOfficial
25 Nov 2020, 08:32Hello Virginia, Thanks for reaching out to us. We are sorry to hear you feel that way, we acknowledge your frustration. Please know that we care about our customers and strive to provide them with excellent service. We have escalated your query to our Collections Department and they will assist you. A consultant will be in touch with you. Team DirectAxis
Best regards,
DirectAxis's reply25 Nov 2020, 08:32
Official
Hello Virginia, Thanks for reaching out to us. We are sorry to hear you feel that way, we acknowledge your frustration. Please know that we care about our customers and strive to provide them with excellent service. We have escalated your query to our Collections Department and they will assist you. A consultant will be in touch with you. Team DirectAxis
Best regards,