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parisha S
1 reviews | Active since Mar 2011
28 Oct 2020, 12:37
Directaxis account paid up but still being debitted
I think 1 star may be too much but could'nt post unless there was a star. i have been trying to contact the call centre for almost 3 months , The lines just go dead after waiting to speak to a consultant. I have been getting debitted and now account is overpaid! is there any credit ombudsman we can complain to regarding this practice?
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Replies (4)
DirectAxis's replyOfficial
28 Oct 2020, 13:25Hello Parisha, Thanks for reaching out to us. We are sorry to hear you feel that way, please accept our humble apologies. We care about our customers and always try to provide them with excellent service. We have escalated the matter to our Claims Department and will ensure a consultant contact you as soon as possible to resolve your query. Please forward us the contact number you have been using to reach us, in order for us to flag it with the relevant department and avoid it from happening again. Team DirectAxis
DirectAxis's reply28 Oct 2020, 13:25
Official
Hello Parisha, Thanks for reaching out to us. We are sorry to hear you feel that way, please accept our humble apologies. We care about our customers and always try to provide them with excellent service. We have escalated the matter to our Claims Department and will ensure a consultant contact you as soon as possible to resolve your query. Please forward us the contact number you have been using to reach us, in order for us to flag it with the relevant department and avoid it from happening again. Team DirectAxis
DirectAxis's replyOfficial
29 Oct 2020, 14:37Hello Parisha, Thanks for letting us know. We have informed our Claims Department who will be dealing with your query. Team DirectAxis
DirectAxis's reply29 Oct 2020, 14:37
Official
Hello Parisha, Thanks for letting us know. We have informed our Claims Department who will be dealing with your query. Team DirectAxis
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parisha S's updateReviewer Update
01 Nov 2020, 11:35FNB :-) Paid from a/c..205264, 01 Nov: R4034 ***..... once again I have been debited. ***!!!!!!
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parisha S's update01 Nov 2020, 11:35
Reviewer Update
FNB :-) Paid from a/c..205264, 01 Nov: R4034 ***..... once again I have been debited. ***!!!!!!
DirectAxis's replyOfficial
02 Nov 2020, 12:06Hello Parisha, We are able to confirm that you have spoken to a consultant from our Claims department and your refund has been successfully logged. Please note that the turnaround time for the refund is 10 working days but should the money reflect in your bank account before the 10 business days we will keep you informed. Your debit order have been cancelled and your account will no longer be debited. Should you have any questions please contact us. Team DirectAxis
DirectAxis's reply02 Nov 2020, 12:06
Official
Hello Parisha, We are able to confirm that you have spoken to a consultant from our Claims department and your refund has been successfully logged. Please note that the turnaround time for the refund is 10 working days but should the money reflect in your bank account before the 10 business days we will keep you informed. Your debit order have been cancelled and your account will no longer be debited. Should you have any questions please contact us. Team DirectAxis