Directaxis account closure nightmare

I paid the settlement amount on my account on the 6th May, emailed the proof of payment with a request for closure. I followed up with a call on the 12th May and want told the payment would be allocated in 48hrs and closed after 10 days of the allocation. today my account by debited and when i called in to find out how far the process to close my was, I was told that the fund have not be allocated. allocation will be effected 3 weeks from today. i am still on hold with the operator because I need answers. the call is on 42minutes, most of it spent on hold. I have never experienced a more ridiculous and pathetic service in my ENTIRE life. It's not worth it.